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ITIL® 2011 Edition Foundation: Service Transition Processes and Policies
Overview/Description
IT organizations need to transition their IT service designs into the live environment. Sound Service Transition processes are critical to the success of releasing IT services and help ensure that Service Design solutions will achieve their expectations. This course examines ITIL® Service Transition processes and policies, including release and deployment management, knowledge management, asset transition, service, and validation, and change management. This course will assist the learner in preparing for the ITIL® Foundation certification examination and is aligned with the ITIL® Foundation Syllabus. ITIL® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries.
Target Audience
For information technology professionals who seek to improve and streamline the processes used to support the deployment of information technology services, and candidates preparing for the ITIL® Foundation exam.
Expected Duration (hours)
2.5
Lesson Objectivesrecognize the scope of Service Transition
describe examples of Service Transition policies
describe the phases of the Release and Deployment Management process
identify the Knowledge Management structure
describe the scope of the service Asset and Configuration Management process
describe the scope of the transition planning and support process
describe the scope of the service validation and testing process
describe examples of Service Transition policies
identify the activities of the phases of the Release and Deployment Management process
identify the Knowledge Management structure
describe the scopes of the asset transition, service support, and testing processes
differentiate between the types of service change in the Change Management process
identify the interfaces of the Change Management process
identify the stages of the normal change lifecycle
identify the aspects of the change procedure that could differ from a normal change procedure in emergency changes
differentiate between the types of service change in the Change Management process
identify the normal change lifecycle process, given a scenario
identify the emergency change procedures, given a scenario
identify key challenges of change evaluation
IT organizations need to transition their IT service designs into the live environment. Sound Service Transition processes are critical to the success of releasing IT services and help ensure that Service Design solutions will achieve their expectations. This course examines ITIL® Service Transition processes and policies, including release and deployment management, knowledge management, asset transition, service, and validation, and change management. This course will assist the learner in preparing for the ITIL® Foundation certification examination and is aligned with the ITIL® Foundation Syllabus. ITIL® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries.
Target Audience
For information technology professionals who seek to improve and streamline the processes used to support the deployment of information technology services, and candidates preparing for the ITIL® Foundation exam.
Expected Duration (hours)
2.5
Lesson Objectives
ITIL® 2011 Edition Foundation: Service Transition Processes and Policies
Trajanje:
2,5 h
Šifra:
ib_itlv_a06_it_enus
Katalog: