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Six Sigma and Organizational Goals

Six Sigma is a data-driven improvement program that focuses on process, product, and service quality and aims to reduce defects, variation, and costs. Six Sigma uses a rigorous and systematic methodology known as DMAIC (Define, Measure, Analyze, Improve, and Control) and a number of qualitative and quantitative tools for achieving profitability, customer satisfaction, and quality-related organizational goals. This course will examine how Six Sigma helps organizations achieve their strategic goals. It introduces the key Six Sigma concepts and then moves on to discuss how they help achieve organizational goals by connecting business drivers to Six Sigma metrics and scorecards. This course is aligned with the ASQ Body of Knowledge and designed to assist Green Belt candidates toward their certification and to help them become productive members of their Six Sigma project teams.

Target Audience
Candidates seeking Six Sigma Green Belt certification; quality professionals, engineers, production managers, and frontline supervisors; process owners and champions charged with the responsibility of improving quality and processes at the organizational or departmental level


Expected Duration (hours)

Lesson Objectives

Six Sigma and Organizational Goals

  • recognize the benefits of implementing Six Sigma in an organization
  • identify the key characteristics of Six Sigma
  • recognize how the transfer function is applied in Six Sigma
  • demonstrate your understanding of fundamental Six Sigma concepts
  • sequence key developments in the evolution of continuous improvement methodologies
  • recognize the impact of continuous improvement methodologies on the evolution of Six Sigma
  • match the pioneers of Six Sigma to their key contributions
  • recognize events and figures that influenced the evolution of Six Sigma
  • identify questions that need to be asked while assessing an organization's readiness for a Six Sigma project
  • recognize the considerations for selecting a project for Six Sigma
  • identify actions a Six Sigma team should take to establish linkages and supports with the organization's goals
  • recognize factors to consider when initiating and implementing a Six Sigma project
  • recognize the components of a business process in an example
  • classify a business process as a core process or a support process
  • recognize relationships between business processes
  • perform various aspects of the tasks involved in analyzing a business process
  • recognize examples of key business drivers
  • recognize the relationship between business drivers and Six Sigma
  • match examples of Six Sigma metrics to the type of metric each represents
  • identify characteristics of good metrics
  • match organizational perspectives to examples of their associated balanced scorecard metrics
  • recognize how metrics are used to improve processes



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