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Overview/Description Trust in a manager is not a given. This Business Impact focuses on a new manager's challenge of winning the trust of her team. Target Audience Individuals responsible for leading teams either occasionally, for example as project managers, or more permanently as team leaders or line managers. Expected Duration (hours) 0.1 Lesson Objectives Building Trust Incrementally Objective Text
Overview/Description This Business Impact explores the challenges leaders face when trying to find unique, appropriate, and effective methods to motivate team members to attain and surpass goals. Target Audience Individuals responsible for leading teams either occasionally, for example as project managers, or more permanently as team leaders or line managers. Expected Duration (hours) 0.1 Lesson Objectives Inspiring Your Team Objective Text
Overview/Description Individuals who seek out ways to better support their leaders often find that personal success is a natural end result. This Business Impact explores some of the ways that team members can assist their leaders in a supporting role. Target Audience Students preparing to enter the workforce, entry level employees who have just entered the workforce and mid-level employees looking to refresh their skills. Expected Duration (hours) 0.1 Lesson Objectives Support Your Leader Objective Text
Overview/Description The manager of a virtual team must master excellent communication and understand the importance of virtual presence technologies. Learn how the manager of a virtual team can improve team communication and collaboration. Target Audience Individuals responsible for managing personnel either occasionally, for example as project managers, or more permanently as team leaders or line managers. Expected Duration (hours) 0.1 Lesson Objectives Managing Communications in a Virtual Team Objective Text
Overview/Description Though easily formed, teams do not readily emerge as a cohesive and functioning group. Instead, they progress through a series of phases as individuals acclimate to each other and the challenges they must face together. This Business Impact focuses on a particularly difficult phase of team development: storming. Target Audience Salespeople whose job it is to personally sell products or services in a professional, corporate, capacity, along with those in training for such roles.
Overview/Description Completing "large deal" sales typically requires a team approach. This Business Impact examines the roles involved with such an approach. Target Audience Salespeople whose job it is to personally sell products or services in a professional, corporate, capacity, along with those in training for such roles.
Overview/Description Sales coaching is about enabling sales people to succeed and that means providing them with the guidance, feedback, and support they need to do their jobs well. It’s not always easy to coach though, particularly when someone seems resistant to it. This Business Impact dramatizes a situation where a sales manager encounters resistance from a defensive salesperson during a coaching session. Target Audience Sales managers interested in improving their coaching skills.
Overview/Description Delegating tasks requires careful consideration. This Business Impact explores strategies for delegating tasks to employees. Target Audience Individuals responsible for managing personnel either occasionally, for example as project managers, or more permanently as team leaders or line managers. Lesson Objectives Delegating Appropriate Tasks Objective Text
Overview/Description Getting the most out of conversations at work is an acquired skill. This Business Impact explores what's required to make these exchanges as meaningful as possible. Target Audience Professionals in nonmanagerial roles who wish to enhance their listening skills Lesson Objectives Listening to Improve Conversation Objective Text
Overview/Description The groundwork for mutual understanding is laid when you reach out to others and make yourself approachable. This Business Impact explores the benefits of approachability and how to attain them. Target Audience Professionals in non-managerial roles who wish to improve their ability to develop understanding of others Lesson Objectives Making Yourself Approachable Objective Text

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