Overview/Description Successful account managers pursue high-profit customers and work hard to retain them. They strive to understand and satisfy their customers' needs, knowing that their efforts will serve the strategic initiatives of not only their own company, but of their client as well. This Challenge Series product explores effective account management techniques. You'll assume the role of an account manager for a human resources consulting firm. Target Audience Experienced sales professionals who wish to improve their ability to manage accounts Expected Duration (hours) 0.2...

Overview/Description In this module you will learn how to influence routing with policy based routing and IP SLA. Topics include: -Parallel Processes When Implementing Path Control -Procedures to Implement Path Control by Other Methods -Scenario 2: Path control using Cisco IOS IP SLA Target Audience Any student completing the ROUTE v1.0 course and preparing for the exam. Prerequisites None. Expected Duration (hours) 0.5 Lesson Objectives Cisco ROUTE 1.0 eLT: Implementing Path Control Implement Path Control

Overview/Description There are many gains to be made by adopting a matrix organizational structure, but the approach itself does not guarantee success. Managers must recognize that authority, power, and internal politics have a significant impact on any team structure. Target Audience All levels of employees; anyone who participates on any type of team Expected Duration (hours) 0.2

Overview/Description Leading a team requires facilitating effective interaction between team members. This Challenge examines the importance of maintaining team participation and commitment in order to overcome obstacles collectively. Target Audience Mid- to upper-level managers and executives; all high potentials and fast trackers, including individual contributors. Expected Duration (hours) 0.2 Lesson Objectives Building and Leading Teams Objective Text