Overview/Description When the unexpected happens, how you respond to a frustrating situation can make a big difference in its outcome. This Challenge Series exercise explores how emotional intelligence competencies can help individuals deal with complicated situations at work. The learner plays the role of a product manager at an electronics manufacturing company. Target Audience Any individuals interested in improving their ability to relate to others with emotional intelligence Expected Duration (hours) 0.2 Lesson ObjectivesEmotional Intelligence at Work