Overview/Description It's widely accepted that certification in a particular subject area builds credibility and trust in your work and performance. Obtaining ITIL® certification positions you as a highly-regarded asset to your colleagues, organization, and industry. But how do you know exactly what level of certification is right? And what specific areas, whether it be in your individual professional career, or your organization as a whole, would benefit from ITIL® certification? And how? This course provides a detailed overview of the purpose, vision, and principles of the ITIL®...

Overview/Description A process or group of processes in place to manage the work of an organization, regardless of how meticulous and detailed it may be, is useless without being organized in some fashion. A planned structure is essential for ensuring success in managing IT functions in any organization. This course provides an introduction to the ITIL® Framework. Specifically, this course introduces the ITIL® Service Life Cycle and the five stages within the life cycle. The course covers an overview of Service Strategy, Service Design, Service Transition, Service Operation, and Continual...

Overview/Description Skillsoft Mentors are available to help students with their studies for the ITIL Foundation exam. You can reach them by entering a Mentored Chat Room or by using the Email My Mentor service.* This asset is aligned to the ITIL 2011 Edition publications. Target Audience Individuals who are studying the associated Skillsoft content in preparation for, or to become familiar with, the skills and competencies being measured by the actual certification exam. Prerequisites Familiarity with the exam objectives listed below and skills and competencies being measured in the...

Overview/Description As you transition from being a technical professional to being a manager, your relationships with coworkers inevitably change. Before you were promoted, you were their colleague, but now you're expected to manage and lead them. How do you make the switch? This course describes strategies for establishing new relationships with former peers – a key part of making the transition into management. It also describes leadership styles you'll use in your role as manager and explains how understanding these different styles helps you deal with the many different kinds of...