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Overview/Description
A project charter is the most important document used to initiate and manage a Six Sigma project, and it is treated as an informal contract between an organization and the Six Sigma team. The project charter articulates the problem that the Six Sigma team is going to work on, and the project's scope, goals, and objectives in very clear, specific, and measurable terms. As part of the process of developing a project charter, some performance measures such as cost, revenue, and schedule are identified and developed. Once the project is kicked off, its progress is measured...
Overview/Description
Generally taken near the end of a program, Final Exam: Six Sigma Black Belt (2007 BOK): Define enables the learner to test their knowledge in a testing environment.
Target Audience
Individuals seeking practice in a testing environment, covering the skills and competencies being measured by the courseware.
Expected Duration (hours)
0.7
Lesson ObjectivesFinal Exam: Six Sigma Black Belt (2007 BOK): Define
Overview/Description
Customers are at the heart of all Six Sigma initiatives, and this focus on customers is what makes Six Sigma an outstanding organizational performance improvement program. The voice of the customer (VOC) is a Six Sigma strategy used to capture requirements and feedback from the customer and to meet their requirements. Voice of the customer is a critical input at every stage of the Six Sigma DMAIC (Define, Measure, Analyze, Improve, and Control) process, particularly at the Define stage. At this stage, critical customer requirements are collected, measured, and translated...
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