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Overview/Description One of the greatest benefits of cross-functional teams is the diversity of viewpoints, experience, and backgrounds among team members. But this can also prove to be their biggest weakness if not managed properly. Negative interpersonal dynamics can steer the work of a cross-functional team off-track quickly and irreversibly, jeopardizing its great potential. This course explains how to head off interpersonal problems by facilitating open communication and handling meetings effectively. It also outlines how to resolve conflicts when they do arise in a cross-functional team...
Overview/Description Project team conflict can be extremely disruptive to productivity. This impact explores the conflict resolution strategy of mediation. Target Audience Students preparing to enter the workforce, entry level employees who have just entered the workforce and mid-level employees looking to refresh their skills. Expected Duration (hours) 0.1 Lesson ObjectivesMediating Project Team Conflict
Overview/Description Different needs and values motivate different individuals. This challenge examines how to identify and build upon your employees' varying motivators. Expected Duration (hours) 0.2 Lesson ObjectivesMotivating Human Behavior
Overview/Description As a manager, you're responsible for ensuring that your team is focused on priorities – the goals that further your organization. But you can't achieve this without effective communication. You must convey to your employees what the priorities are, why they are priorities, and what their role is in advancing those priorities. Otherwise your team will be pulling in different directions rather than being united by a common sense of purpose. This course explains the elements of effective communication specific to laying out priorities. It gives you guidelines on...
Overview/Description As a manager, you need to be able to determine the difference between what has to be done and what has to be done first. By establishing clear priorities, you provide your team with the focus it needs to take the most effective action and achieve its goals more quickly. If the department's priorities aren't deciphered and defined, the team may lose sight of what's most important and fall behind on objectives and performance. This course helps you set priorities for your departmental team. It begins by explaining the importance of managing priorities appropriately and...
Overview/Description Getting your priorities straight, no matter where you are in your organization, is about keeping a focus on your goals. It requires you to think about the bigger picture to ensure your department's work supports the strategic objectives of your organization as effectively as possible. This course helps you establish priorities for your group by ensuring that its goals are properly aligned with the company-wide goals and mission. It begins by clarifying the distinction between strategic, tactical, and operational goals. It then shows you how to create effective goals....
Overview/Description Harnessed properly, personal motivators can become the driving force for action on your department's priorities. As a first step to energizing your team to take action on the priority tasks and issues, you need to understand the values and rewards that motivate you and your team members. This enables you to get the most from your team. This course shows the impact that motivation has on your team's approach to its work. You'll learn about the importance of motivation for performance on priorities and some basic principles for taking actions to address team members'...
Overview/Description Every company should have a succession plan. This Challenge examines common organizational succession planning strategies. Target Audience Individuals responsible for leading teams either occasionally, for example as project managers, or more permanently as team leaders or line managers. Expected Duration (hours) 0.2 Lesson ObjectivesSuccession Planning and Management Programs
Overview/Description Succession planning provides an organization with an understanding of critical roles and functions. Here we discuss the strategies that allow a manager to maintain personnel in key areas. Target Audience Individuals responsible for leading teams either occasionally, for example as project managers, or more permanently as team leaders or line managers. Expected Duration (hours) 0.1 Lesson ObjectivesSuccession Planning
Overview/Description Creating an engaged and motivated workforce can help make an organization more innovative, productive, and profitable. This course reviews the benefits of having an engaged workforce and defines the attributes and actions of engaged employees. It also explores employee motivation and commitment challenges and examines how employee engagement links to the bottom line. Target Audience Our target audience for this path includes individuals, supervisors, managers, and directors. The course would also be suitable for those executives wishing to refresh their employee...

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