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Preparing for a Difficult Conversation

Overview/Description For managers, approaching a difficult conversation – whether it's with a direct report, colleague, or manager – can provoke feelings of anxiety and discomfort. What may initially appear to be an emotionally charged conversation can, however, prove to be a fruitful and meaningful discussion. Managers can turn what normally represents a difficult encounter into a positive experience. This requires a solid understanding of what constitutes a difficult conversation and a firm grasp of how to prepare for it. This course introduces the essentials of difficult conversations...

Preparing for Your Performance Appraisal

Overview/Description Many employees find performance appraisals intimidating. This Business Impact shows how proper preparation makes the process less stressful and more beneficial. Target Audience Students preparing to enter the workforce, entry level employees who have just entered the workforce and mid-level employees looking to refresh their skills. Expected Duration (hours) 0.1 Lesson ObjectivesPreparing for Your Performance Appraisal

Preparing to Dismiss an Employee

Overview/Description Dismissing an employee is never an easy task because it can be emotionally difficult. Also, dismissals can impact other employees and the company. If it's the right thing to do and you're well prepared, the dismissal can provide an opportunity for you to educate other employees, and improve employee morale and productivity. Being well prepared for dismissing an employee allows you to handle the dismissal with integrity and fairness. This course covers the benefits of being properly prepared when dealing with employee dismissals. It also provides the steps to help you...

Preventing Problem Performance

Overview/Description Few workplaces are entirely free of performance issues. However, you can prevent many problems from developing, and keep small issues from growing into serious ones, by effectively planning, monitoring, and communicating for good performance. Nurturing a culture of performance that includes a strong performance management system is a proactive approach that can prevent problems by helping employees perform to their highest potential. With regular communication and the right mix of monitoring techniques, you can motivate employees toward good performance and identify...

Recognizing and Diagnosing Problem Performance

Overview/Description When you recognize performance problems early and diagnose them accurately, you can help turn them around and avoid serious consequences. Whether the problems lie in poor employee interactions, failure to comply with policies, or underperformance, managers need to know how to detect them in a timely manner. Performance problems can vary in scope, frequency, and magnitude. They can occur as single incidents or persistent patterns of behavior. Whatever their nature, you must intervene early, involve the employee, and uncover the true root causes in order to find the best...

Recognizing Natural Leaders

Overview/Description Effective leaders embody qualities beyond managerial experience. This challenge examines how to identify the candidates possessing an innate ability to lead. Expected Duration (hours) 0.2 Lesson ObjectivesRecognizing Natural Leaders

Retaining Top Performers

Overview/Description Savvy managers realize the benefits of retaining their star performers, and that making a focused effort to retain top talent will save time and resources, and improve the overall performance of the organization. So how do you keep your top performers on board? You must give them a reason to stay and a view of what they'll gain by sticking around. You must ensure that they feel valued and are motivated and rewarded for their performance. This course provides strategies on how to motivate and reward top performers, including talent assessments, job redesign, and using...

Reviewing and Rewarding Performance

Overview/Description Managers often dread employee performance appraisals. However, these appraisals can be a positive experience for both manager and employee if you know the right way to handle them. Good performance needs to be rewarded, and how managers appraise performance and decide on rewards influences employee motivation and productivity. It's important to encourage open and positive performance-related discussions that increase employees' acceptance of their appraisal. Also, by matching rewards to performance, you can send powerful messages that your performance appraisal process is...

Selecting the Appropriate Performance-appraisal Method

Overview/Description To best guide, correct, and motivate employees, organizations need reliable performance data. This Challenge Series exercise explores how such information can be obtained from a well-crafted and effective performance appraisal. Expected Duration (hours) 0.2 Lesson ObjectivesSelecting the Appropriate Performance-appraisal Method

Setting and Managing Priorities within the Organization: Communication

Overview/Description As a manager, you're responsible for ensuring that your team is focused on priorities – the goals that further your organization. But you can't achieve this without effective communication. You must convey to your employees what the priorities are, why they are priorities, and what their role is in advancing those priorities. Otherwise your team will be pulling in different directions rather than being united by a common sense of purpose. This course explains the elements of effective communication specific to laying out priorities. It gives you guidelines on...

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