CompTIA Server+ 2009: Troubleshooting

Overview/Description
Troubleshooting skills are something that everyone, from the server or network administrator to the everyday user, should possess. Administrators, though, need to be able to thoroughly troubleshoot not only desktop computers, their hardware and operating systems, but also more complex and intricate issues that occur on sophisticated server hardware and network infrastructures. This course introduces hardware and software troubleshooting. It covers some of the common issues that can occur along with their fixes and some of the useful tools that can be employed in the troubleshooting process. This course also describes troubleshooting theory and recommended procedures. The course maps to CompTIA's Server+ exam, SK0-003, and covers the following exam objectives: 6.1 Explain troubleshooting theory and methodologies; 6.2 Given a scenario, effectively troubleshoot hardware problems, selecting the appropriate tools and methods; and 6.3 Given a scenario, effectively troubleshoot software problems, selecting the appropriate tools and methods.

Target Audience
Established IT professionals who wish to acquire job skills and to be trained specifically to pass the CompTIA Server+ 2009 certification exam

Prerequisites
There are no prerequisites for this course. However, a Comptia A+ certificate is recommended.

Expected Duration (hours)
2.0

Lesson Objectives

CompTIA Server+ 2009: Troubleshooting

recognize appropriate actions to take when following the steps of the general troubleshooting process

sequence examples of the steps of the general troubleshooting process

recognize hardware problems given events you may observe when booting a server

match hardware diagnostic tools to their corresponding purposes

troubleshoot given hardware problems

recognize common software problems

match the causes of common software problems with their corresponding symptoms

match software diagnostic tools to their corresponding purposes

troubleshoot given software problems