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ITIL® 2011 Edition Foundation: ITIL® and the Service Lifecycle
Overview/Description
Organizations that provide IT services to internal or external customers need to provide excellent services to enhance value to the organization. The IT Infrastructure Library (ITIL®) can help organizations achieve these goals and increase external and internal customer satisfaction. To be successful, an organization needs to have the capabilities to manage these services and good practices to ensure these capabilities are fully utilized. This course addresses using service management as a practice for IT companies. This course will assist the learner in preparing for the ITIL® Foundation level certification examination and is aligned with the ITIL® 2011 Edition syllabus. ITIL® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries.
Target Audience
For information technology professionals who seek to improve and streamline the processes used to support the deployment of information technology within a business organization and individuals preparing for the ITIL® Foundation exam.
Prerequisites
None
Expected Duration (hours)
1.5
Lesson Objectivesmatch the organizations involved with the IT infrastructure library and examinations with their role
identify the reasons for ITIL®'s success
identify the features of the ITIL® qualification and examination scheme
identify how a service can provide value
identify the features of services
identify the features of Service Management
recognize the importance of Service Management and the challenges service providers face
match each ITIL® volume with a description of what it provides
recognize the goals and objectives of each Lifecycle stage
recognize the scope of each Service Lifecycle stage
recognize the value of each Service Lifecycle stage
recognize the characteristics of lifecycle functions and processes
recognize the scope, goals and objectives, and Service Lifecycle stage in a given example
Organizations that provide IT services to internal or external customers need to provide excellent services to enhance value to the organization. The IT Infrastructure Library (ITIL®) can help organizations achieve these goals and increase external and internal customer satisfaction. To be successful, an organization needs to have the capabilities to manage these services and good practices to ensure these capabilities are fully utilized. This course addresses using service management as a practice for IT companies. This course will assist the learner in preparing for the ITIL® Foundation level certification examination and is aligned with the ITIL® 2011 Edition syllabus. ITIL® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries.
Target Audience
For information technology professionals who seek to improve and streamline the processes used to support the deployment of information technology within a business organization and individuals preparing for the ITIL® Foundation exam.
Prerequisites
None
Expected Duration (hours)
1.5
Lesson Objectives
ITIL® 2011 Edition Foundation: ITIL® and the Service Lifecycle
Trajanje:
1,5 h
Šifra:
ib_itlv_a01_it_enus
Katalog: