Vi ste ovdje
ITIL® 2011 Edition Foundation: Service Design Processes
Overview/Description
IT organizations require information to create the design specifications necessary to provide IT services to their customers. Service Design processes are important because they provide organizations with information that will affect their decisions on designing solutions for new or changed services. This course is intended to introduce learners to the Service Design processes. This course will assist the learner in preparing for the ITIL® Foundation Level certification examination and is aligned with the ITIL® 2011 Edition Foundation Syllabus. ITIL® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries.
Target Audience
For information technology managers and support personnel who seek to improve and streamline the processes used to support the deployment of information technology within a business organization and individuals preparing for the ITIL® Foundation exam
Prerequisites
None
Expected Duration (hours)
2.5
Lesson Objectivesrecognize the basic concepts of Service Level Management
identify the objectives of Service Level Management
recognize how to conduct the activities involved in the negotiating phase of the SLM process
recognize how to conduct the activities in the monitoring and reporting phases of the SLM process
recognize the activities in the reviewing phase of the SLM process
Identify the basics of Service Level Management and how to conduct process activities
recognize the scope of design coordination
describe the activities in the design coordination process
identify the challenges and risks of design coordination
recognize the characteristics of the Service Catalog
recognize which Availability Management formula to use in given scenarios
recognize the responsibilities of the Service Catalog manager and the availability manager
calculate availability, reliability, and maintainability
recognize the focus of Capacity Management subprocesses
recognize the components of the Supplier and Contracts Database
recognize the responsibilities of the capacity manager and the supplier manager
recognize the components of the ISM and the objectives of the ISMS elements
sequence the stages of ITSCM Lifecycle
recognize the responsibilities of the security manager and the IT service continuity manager
recognize Service Design processes, objectives, and basic concepts
IT organizations require information to create the design specifications necessary to provide IT services to their customers. Service Design processes are important because they provide organizations with information that will affect their decisions on designing solutions for new or changed services. This course is intended to introduce learners to the Service Design processes. This course will assist the learner in preparing for the ITIL® Foundation Level certification examination and is aligned with the ITIL® 2011 Edition Foundation Syllabus. ITIL® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries.
Target Audience
For information technology managers and support personnel who seek to improve and streamline the processes used to support the deployment of information technology within a business organization and individuals preparing for the ITIL® Foundation exam
Prerequisites
None
Expected Duration (hours)
2.5
Lesson Objectives
ITIL® 2011 Edition Foundation: Service Design Processes
Trajanje:
2,5 h
Šifra:
ib_itlv_a05_it_enus
Katalog: