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ITIL® 2011 Edition Foundation: Service Strategy Fundamentals
Overview/Description
IT organizations face a variety of challenges to maintain a strategic advantage over their competitors. Within IT Infrastructure Library (ITIL®), Service Strategy is a stage of the Service Lifecycle that helps IT organizations create value for their organizations through their service assets. This course examines how value is created through service assets, and how these service assets can perform better through service automation. It also details two processes: Strategy Management for IT services and Service Portfolio Management. This course will assist the learner in preparing for the ITIL® Foundation certification examination and is aligned with the ITIL® 2011 Edition Foundation Syllabus. ITIL® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries.
Target Audience
For information technology managers and support personnel who seek to improve and streamline the processes used to support the deployment of information technology within a business organization and individuals preparing for the ITIL® Foundation exam
Prerequisites
None
Expected Duration (hours)
2.5
Lesson Objectivesdescribe the basic Service Strategy concepts
recognize how organizations use assets to create and add value
recognize how to implement service automation guidelines
identify the advantages of service automation
recognize how to use basic Service Strategies to add value
recognize key considerations for the Strategy Management of an organization's IT services
recognize how strategic management provides value to an organization
describe the activities of the strategic assessment and strategy generation stages of the Strategy Management process for IT services
describe the activities of the strategy execution stage and the measurement and evaluation stage of the Strategy Management process for IT services
identify key CSFs, KPIs, challenges, and risks of Strategy Management for IT services
recognize the activities of the define and analyze phases of the Service Portfolio Management process
recognize the activities of the approve and charter phases of the Service Portfolio Management process
identify key CSFs, KPIs, challenges and risks of Service Portfolio Management
describe the main considerations for the Strategy Management of an organization's IT services, given a scenario
identify the activities of the Strategy Management process for IT services, given a scenario
identify the activities of the Service Portfolio Management process, given a scenario
IT organizations face a variety of challenges to maintain a strategic advantage over their competitors. Within IT Infrastructure Library (ITIL®), Service Strategy is a stage of the Service Lifecycle that helps IT organizations create value for their organizations through their service assets. This course examines how value is created through service assets, and how these service assets can perform better through service automation. It also details two processes: Strategy Management for IT services and Service Portfolio Management. This course will assist the learner in preparing for the ITIL® Foundation certification examination and is aligned with the ITIL® 2011 Edition Foundation Syllabus. ITIL® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries.
Target Audience
For information technology managers and support personnel who seek to improve and streamline the processes used to support the deployment of information technology within a business organization and individuals preparing for the ITIL® Foundation exam
Prerequisites
None
Expected Duration (hours)
2.5
Lesson Objectives
ITIL® 2011 Edition Foundation: Service Strategy Fundamentals
Trajanje:
2,5 h
Šifra:
ib_itlv_a02_it_enus
Katalog: