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ITIL® 2011 Edition Foundation: Service Strategy Processes
Overview/Description
In order to decide the best path for an IT service organization to grow, service providers need to develop a strategy to maintain an advantage over their competitors. This course details the processes that affect Service Strategy: Demand Management, Financial Management, and business relationship management. This course will assist the learner in preparing for the ITIL® Foundation certification examination. This course is aligned with the ITIL® Foundation Syllabus. ITIL® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries.
Target Audience
For information technology managers and support personnel who seek to improve and streamline the processes used to support the deployment of information technology within a business organization and individuals preparing for the ITIL® Foundation exam.
Prerequisites
None
Expected Duration (hours)
1.5
Lesson Objectivesidentify the challenges in managing demand for services
distinguish between SLPs and CSPs
recognize the characteristics of Financial Management concepts
recognize examples of Financial Management key inputs
recognize examples of Financial Management key outputs
recognize key features of Risk Management
recognize key considerations for business relationship management in an organization's IT services
describe how business relationship management supports customer satisfaction in Service Strategy
identify key CSFs, KPIs, challenges and risks of business relationship management
recognize how to manage Service Strategy in given scenarios
In order to decide the best path for an IT service organization to grow, service providers need to develop a strategy to maintain an advantage over their competitors. This course details the processes that affect Service Strategy: Demand Management, Financial Management, and business relationship management. This course will assist the learner in preparing for the ITIL® Foundation certification examination. This course is aligned with the ITIL® Foundation Syllabus. ITIL® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries.
Target Audience
For information technology managers and support personnel who seek to improve and streamline the processes used to support the deployment of information technology within a business organization and individuals preparing for the ITIL® Foundation exam.
Prerequisites
None
Expected Duration (hours)
1.5
Lesson Objectives
ITIL® 2011 Edition Foundation: Service Strategy Processes
Trajanje:
1,5 h
Šifra:
ib_itlv_a03_it_enus
Katalog: