CompTIA A+ 220-801: Operational Procedures

Overview/Description
This course focuses on the important operational procedures that every IT professional should adopt, such as common safety procedures, environmental procedures, and how to plan for, and mitigate the risks of power interruption. It then goes on to discuss the important role that professionalism plays in being an IT professional, including communication and prohibited content and activity. This course prepares the learner for CompTIA A+ exam 220-801.

Target Audience
Computer technicians who have the equivalent knowledge of at least 12 months of hands-on experience in the lab or field.

Prerequisites
Candidates for the exam should have the equivalent knowledge of at least 12 months of hands-on experience in the lab or field.

Expected Duration (hours)
2.0

Lesson Objectives

CompTIA A+ 220-801: Operational Procedures

describe best practice when ensuring the safety of personnel in an IT work environment

describe preventative maintenance measures for the workplace

recognize how to guard against risks to data and equipment in an electronic environment

describe measures for dealing with power outages

use best practice to ensure the safety of staff in an IT work environment

mitigate the risks to data and equipment in an electronic environment

describe the key traits of a model IT professional

describe best practice when dealing with customers

match the key principles of information security to their descriptions

describe measures that can be taken to ensure information security

deal with customer complaints in a professional manner

take steps to ensure information security