Management and Maintenance of Windows 7 Client Systems

Overview/Description
Desktop operating systems sometimes develop problems over time or after configuration changes have occurred. These problems generally involve system performance issues or hardware/software-related problems. This course provides a look at key tools provided in Windows 7 to monitor and resolve system issues and to help identify what has happened to affect performance or function. Included is a discussion of the Event Forwarding capability first introduced in Windows Vista, as well as the use of Performance Monitor, Resource Monitor, and Task Manager. If CPU or memory resources are suspected to be causing problems, you may also want to leverage the Memory Diagnostic Tool or Windows ReadyBoost feature. For hard disk maintenance, the desktop technician will also want to be familiar with defragmentation and disk cleanup, the checkdisk and checkntfs tools, System Configuration Tool options, Device Manager, and in some cases how to create a system image or use the Recovery Console options. This course is one of a series in the SkillSoft learning path that covers the objectives for the Microsoft exam: 70-685 Pro: Windows 7, Enterprise Desktop Support Technician. Passing this exam will earn the learner Microsoft Certified IT Professional: Windows 7, Enterprise Desktop Support Technician certification.

Target Audience
This course is aimed at individuals with experience working in Windows networked environments who are undertaking high level Windows desktop administration certification, and possibly Windows Server Enterprise Support certification. The customer base will also include companies using Microsoft Windows desktop and server systems that need their IT staff certified to a high level.

Expected Duration (hours)
2.0

Lesson Objectives

Management and Maintenance of Windows 7 Client Systems

start Event Viewer

recognize how Event Viewer is used

create an Event Forwarding subscription

set up Resource Monitor to filter processes

sequence the steps involved in troubleshooting performance problems using Task Manager

identify ways to improve CPU and memory use

test RAM on a system for errors

creating a new Event Forwarding subscription

filter processes using Resource Monitor

test RAM for errors using the Memory Diagnostics Tool

identify how to troubleshoot and maintain hard disks

group Windows 7 disk configuration options

sequence the steps to create a system image

configure power options for a device

identify options for troubleshooting hardware issues

recognize how to address severe hardware problems

run disk cleanup

set the power options for a device for a given scenario

perform a clean boot