Overview/Description In order to develop better and more successful solutions to work-related issues, you need to engage employees in collaborative processes such as planning, decision making, and problem solving. And to do this well, you must be a good facilitator. This course describes how to support collaborative processes by drawing on the principles of facilitation. These principles include empowering employees to engage with work and take responsibility, encouraging them to be creative, sharing relevant information openly and honestly, and helping employees see connections between their...