Overview/Description Stakeholder conflict is a common occurrence during projects. This Business Impact examines the project manager's role in conducting professional conflict management. Target Audience Individuals who have interest in knowing more about Project Management, including those in positions that require them to carry out a project management role to individuals that are full-time project managers wishing to hone their skills further. Expected Duration (hours) 0.1 Lesson ObjectivesAddressing Stakeholder Conflicts

Overview/Description Successful customer service agents know how to recognize the tone of a caller and adapt to it. This Business Impact explores three of the more common caller types and outlines workable coping techniques. Target Audience Call Center Representatives, Supervisors and Managers Expected Duration (hours) 0.1 Lesson ObjectivesAligning Agent Behaviors with Caller Types

Overview/Description Recruiting effectively means aligning recruitment practice to job requirements. Here we discuss why composing comprehensive and accurate job descriptions is such an important part of the recruiting process. Target Audience HR Professionals with dedicated roles within the HR and learning and development functions, including administrative, executive and management roles, along with those in training for such positions. Expected Duration (hours) 0.1 Lesson ObjectivesAligning Recruitment to Job Requirements

Overview/Description Successful prospecting opens the door to the sales process. It involves taking that first step with a potential customer. To be good at it, you've got to hook prospects by leading with issues that concern them, and reel them in with an appealing proposition to solve those issues. You want them to say "I'd like to meet with you again." This Business Impact explores how to prospect effectively – and persevere with a contact if your first try isn't successful. Target Audience Experienced sales professionals who wish to improve their ability to prospect effectively Expected...