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Overview/Description Understanding the nuances of income statements is critical for business analysts and investors. And of all the components of a balance sheet, nonrecurring items require special attention because of their temporal significance. This Business Impact explores two types of nonrecurring items: Unusual or Infrequent Items and Extraordinary Items. Target Audience Any individuals interested in gaining essential business finance knowledge. Expected Duration (hours) 0.1 Lesson ObjectivesAssessing Nonrecurring Items in Income Statements
Overview/Description Given the fierce competition for investor capital, it's imperative that companies position themselves as the most profitable and desirable venture available. This Business Impact explores the specific documents and ratios that potential shareholders seek in making investment decisions. Expected Duration (hours) 0.1 Lesson ObjectivesAttracting New Investors - Keeping Presentations Focused
Overview/Description Decreasing defects is the core function of Six Sigma. But to accomplish this, defects must be quantified. This Business Impact explores the basic measurement concepts that help assure statistical information is properly tracked and gathered. Expected Duration (hours) 0.1 Lesson ObjectivesBasic Measurement Concepts in Six Sigma
Overview/Description Organizational change and other roadblocks can be an unpleasant fact of life, but being nimble and graceful in everyday practice can make those roadblocks less daunting. This Impact Series product explores the importance of developing organizational agility and the effect it can have when organizational change does happen. Target Audience Professionals in non-managerial roles who wish to improve their ability to effectively navigate and network across an organization. Expected Duration (hours) 0.1 Lesson ObjectivesBeyond Change: Working with Agility
Overview/Description Many employees find accepting criticism difficult. This Business Impact details how to handle workplace criticism professionally and effectively. Expected Duration (hours) 0.1 Lesson ObjectivesBlame Backfires--Conquer Negative Thinking
Overview/Description Learning methods and tools are evolving. They are broadening to include new technologies and methods. This Impact Series product explores this evolution. Target Audience Professionals in non-managerial roles who wish to enhance their personal learning experiences Expected Duration (hours) 0.1 Lesson ObjectivesBroadening Your Learning Horizons
Overview/Description "Ask before you tell" – that's the prime directive of the discovery meeting. During this meeting, you aim to find out key information about the customer, establish your credibility, and build momentum. This Business Impact Series product explores how to conduct a discovery meeting that sets you on course for a positive relationship with the customer. Target Audience Experienced sales professionals who wish to improve their ability to conduct discovery meetings Expected Duration (hours) 0.2 Lesson ObjectivesBuilding Momentum in Discovery Meetings
Overview/Description Building profitable relationships with customers requires effort and dedication. This impact explores techniques for creating positive customer experiences. Target Audience All customer-facing individuals Expected Duration (hours) 0.1 Lesson ObjectivesBuilding Profitable Customer Relationships
Overview/Description Trust in a manager is not a given. This Business Impact focuses on a new manager's challenge of winning the trust of her team. Target Audience Individuals responsible for leading teams either occasionally, for example as project managers, or more permanently as team leaders or line managers. Expected Duration (hours) 0.1 Lesson ObjectivesBuilding Trust Incrementally
Overview/Description The skills demonstrated in making business introductions can affect how you are perceived and dealt with in future encounters. This Business Impact focuses on the social etiquette of introductions when dealing with customers, superiors, and subordinates. Expected Duration (hours) 0.1 Lesson ObjectivesBusiness Etiquette in Introductions

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