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Underperforming employee-now what?

Overview/Description Most managers have dealt with underperforming employees at one time or another. This Business Impact examines how to use turnaround agreements effectively. Target Audience HR Professionals with dedicated roles within the HR and learning and development functions, including administrative, executive and management roles, along with those in training for such positions. Expected Duration (hours) 0.1 Lesson ObjectivesUnderperforming Employee – Now What?

Understanding the Motives of Millennials

Overview/Description Millennials are entering the workforce in greater numbers. This impact explores how managers can work more effectively with these employees. Target Audience Individuals responsible for managing personnel either occasionally, for example as project managers, or more permanently as team leaders or line managers. Expected Duration (hours) 0.1 Lesson ObjectivesUnderstanding the Motives of Millennials

Understanding Workplace Diversity

Overview/Description Differences and similarities of ethnic, cultural, and family background are only part of a comprehensive approach to workplace diversity. This Business Impact explores additional elements that are crucial aspects of the diversity mixture in today's business world. Target Audience HR Professionals with dedicated roles within the HR and learning and development functions, including administrative, executive and management roles, along with those in training for such positions. Expected Duration (hours) 0.1 Lesson ObjectivesUnderstanding Workplace Diversity

Using Audits to Help Prevent Business Fraud

Overview/Description Business fraud is a potential issue for any company. This Business Impact stresses the need for employers to protect themselves by using audits to detect fraudaulent activities. Expected Duration (hours) 0.1 Lesson ObjectivesUsing Audits to Help Prevent Business Fraud

Using Blogs to Attract Customers

Overview/Description Blogs can create a direct communication channel between you and your customers. This Business Impact examines how to best use blogs to increase sales. Expected Duration (hours) 0.1 Lesson ObjectivesUsing Blogs to Attract Customers

Using Conflicts to an Organization's Advantage

Overview/Description Using Conflict to an Organization's Advantage explores how to manage conflict proactively, and turn it to a team's advantage in a project. Target Audience Individuals responsible for managing personnel either occasionally, for example as project managers, or more permanently as team leaders or line managers. Expected Duration (hours) 0.1 Lesson ObjectivesUsing Conflict to an Organization's Advantage

Using Persuasion Techniques to Boost Sales

Overview/Description Sales is a highly competitive field, and success relies on far more than the product or service being offered. This Business Impact focuses on five persuasion techniques that can put savvy salespeople on the leading edge. Target Audience Individuals who want to understand and develop their persuasion skills. Expected Duration (hours) 0.2 Lesson ObjectivesUsing Persuasion Techniques to Boost Sales

Using Web Analytics to Increase Sales

Overview/Description Website activity can provide valuable sales data. This impact explores how web analytics can increase sales. Expected Duration (hours) 0.1 Lesson ObjectivesUsing Web Analytics to Increase Sales

Value Stream Maps for Non-manufacturing Processes

Overview/Description Value Stream Maps are designed to yield efficiency improvements. This impact explores how they can be applied to a non-manufacturing process. Target Audience Any individuals interested in implementing or revising Lean business processes. Expected Duration (hours) 0.1 Lesson ObjectivesValue Stream Maps for Non-manufacturing Processes

Wanted - Innovation Leaders

Overview/Description Innovation is important to growth. This impact explores how to nurture innovation leaders. Target Audience Individuals responsible for leading teams either occasionally, for example as project managers, or more permanently as team leaders or line managers. Expected Duration (hours) 0.1 Lesson ObjectivesWanted - Innovation Leaders

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