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Weighing the Costs of Project Change

Overview/Description Even with an extremely thorough project plan in place, change requests are inevitable. This Business Impact explores how project managers should handle such requests. Target Audience Individuals who have interest in knowing more about Project Management, including those in positions that require them to carry out a project management role to individuals that are full-time project managers wishing to hone their skills further. Expected Duration (hours) 0.1 Lesson ObjectivesWeighing the Costs of Project Change

What is your Gross Profit Margin Ratio really saying?

Overview/Description A company's gross profit margin provides useful information about its financial health. This impact explores the significance of GPMs. Expected Duration (hours) 0.1 Lesson ObjectivesWhat's Your Gross Profit Margin Really Saying?

When Too Many Meetings Are Just Too Much

Overview/Description While meetings are a necessary part of business, their frequency often becomes excessive. This Business Impact details the importance of ensuring that meetings are an effective use of the attendees' time. Target Audience Students preparing to enter the workforce, entry level employees who have just entered the workforce and mid-level employees looking to refresh their skills. Expected Duration (hours) 0.1 Lesson ObjectivesWhen Too Many Meetings Are Just Too Much

Workforce Management Software - Is It Worth It?

Overview/Description Call centers strive to provide outstanding customer service while simultaneously keeping down labor costs. This Business Impact examines how workforce management software can help achieve this. Expected Duration (hours) 0.1 Lesson ObjectivesWorkforce Management Software - Is It Worth It?

Workplace Diversity: Assessing Your Organization

Overview/Description Diversity is a key component of competitiveness and success. This impact explores how to assess your organization's diversity. Expected Duration (hours) 0.1 Lesson ObjectivesWorkplace Diversity: Assessing Your Organization

Writing for Business

Overview/Description Now, more than ever before, professionals use written communication, so mastering the skill of writing clearly is essential. This Business Impact explores the importance of keeping in mind the audience and purpose of any written communication. Target Audience Professionals in non-managerial roles who wish to improve their ability to write effectively Expected Duration (hours) 0.1 Lesson ObjectivesWriting for Business

The Importance of Call Tracking and Ticketing

Listening to Improve Conversation

Overview/Description Getting the most out of conversations at work is an acquired skill. This Business Impact explores what's required to make these exchanges as meaningful as possible. Target Audience Professionals in nonmanagerial roles who wish to enhance their listening skills Expected Duration (hours) 0.1 Lesson Objectives Listening to Improve Conversation Objective Text   Course Number:  

Rebuilding Trust

Overview/Description Trust is one of the most important elements of a productive working environment but can easily be broken. Broken trust won't just disappear, but needs to be rebuilt. This Business Impact explores what trust is and the ways to rebuild trust once it has been broken. Target Audience Professionals in non-managerial roles Expected Duration (hours) 0.1 Lesson Objectives Rebuilding Trust Objective Text

Educating and Collaborating with Customers

Overview/Description Today's sales professionals need to challenge their customers' thinking, presenting new solutions, and highlighting issues customers may fail to notice. This Business Impact explores the role of the sales professional as a collaborative educator in the online advertising industry. Target Audience Experienced sales professionals who wish to improve their ability to educate and collaborate with customers Expected Duration (hours) 0.1 Lesson Objectives Educating and Collaborating with Customers Objective Text

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