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Improvement Methods and Implementation Issues in Six Sigma

Overview/Description Six Sigma offers many techniques and strategies to improve an organization's processes. As a Six Sigma team moves into the Improve phase, they begin to generate a list of solutions to address the causes of problems in the process. After plans have been developed, the implementation of the improved process needs to be tested and verified to ensure the optimal choices were made. Finally, risks to the new process need to be examined and minimized. This course looks at improvement methods and implementation issues in Six Sigma. It examines Lean methods used to reduce waste,...

Introduction to Hypothesis Testing and Testing for Means in Six Sigma

Overview/Description The Analyze phase in Six Sigma closely examines the many process inputs identified in the Measure phase to determine if they are related to outputs, and if a relationship does exist, if it is statistically significant. An important tool for this analysis is hypothesis testing. Hypothesis testing uses statistical analysis to determine if the observed relationship between two or more samples is real or due to random chance. A variety of tests are used to find statistical evidence to reject or "not to reject" a hypothesis. Once this is accomplished, the Six Sigma team is...

Leadership

Overview/Description Leadership is fundamental in driving quality in an organization. A good leader's actions and words filter down to all organizational levels to create a quality culture. The concepts of organizational leadership are built on a foundation of core business elements. A clear understanding of these elements is key in developing an organization's strategic plan and vision. These core elements include: organizational structure and culture, roles and responsibilities of managers and leaders, change management, motivation and negotiation, and conflict and empowerment. This...

Lean and Six Sigma

Overview/Description Six Sigma is a data-driven improvement philosophy that views all activities within an organization as processes whose inputs can be controlled to effect significant improvements in process outputs. Six Sigma uses a rigorous and systematic methodology known as DMAIC (define, measure, analyze, improve, and control) and a number of qualitative and quantitative tools for driving process, product, and service improvements aimed at reducing defects and variation. Lean is also an improvement methodology, but with a different focus, aiming to enhance process flow, reduce cycle...

Managerial Skills and Abilities

Overview/Description Quality management is an important factor in the success of today's organizations. Leading organizational thinkers have gone to the extent of saying that quality in an organization is determined by the quality of its management. In order to bring quality and excellence to an organization, managers need certain skills, tools, and abilities in all their functions. These skills and abilities relate to their understanding of management principles and theories, key organizational functions, and their mutual interrelationships. This course explores basic principles of...

Managing Six Sigma Team Performance

Overview/Description Six Sigma Black Belts have the challenging task of managing the full spectrum of personal dynamics that characterize project teams. Each team member provides the team with unique strengths and weaknesses, and combining individuals into a team produces varied results. Besides providing the basic tools and structure for smooth team operation, and maintaining the integrity of the project schedule by managing limited team time, Black Belts require the skills to minimize maladaptive team behaviors and optimize positive ones. Black Belts must therefore be aware of the...

Measurement: Assessment and Metrics

Overview/Description Were you ever in a situation where you started a new project and weren't sure of its effectiveness? Is your new process trending toward success or failure? These are questions that should be on the mind of every manager. An effective manager is continuously gathering, monitoring, and analyzing information as it relates to organizational performance. This course explores data analysis techniques used to detect trends of projects and processes. It describes key concepts in statistical analysis and explains how data-gathering affects the people in an organization and vice...

Measuring Process Capability and Performance in Six Sigma

Overview/Description Businesses exist to meet the needs of the customers they serve. As such, you must listen to the voice of your customers and build processes that deliver products and services to them. It is also necessary to review processes to ensure they remain within the targets and specifications set by your customers. Measuring the capability and performance of a process is an important activity in Six Sigma DMAIC methodology. Six Sigma teams use process capability and performance measurements, such as process capability (Cp), process capability index (Cpk), process performance (Pp...

Mentoring Six Sigma Green Belt (SSGB)

Overview/Description SkillSoft Mentors are available to help students with their studies for the Six Sigma Green Belt (SSGB) exam. You can reach them by entering a Mentored Chat Room or by using the E-mail My Mentor service. Target Audience Individuals who are studying the associated SkillSoft content in preparation for, or to become familiar with, the skills and competencies being measured by the actual certification exam. Prerequisites Familiarity with the exam objectives listed below and skills and competencies being measured in the associated certification exam. Expected Duration (hours)...

Modeling and Analyzing Processes in Six Sigma

Overview/Description "If you can't describe what you are doing as a process, you don't know what you are doing," says W. Edwards Deming, a well-known American quality advocate, statistician, and educator. During the Measure stage of the Six Sigma methodology, you need to identify and map processes and procedures for problem areas identified during the Define stage, and present them to the Six Sigma team for a closer look. As you start uncovering and analyzing these processes, the likely causes of problems become clearer. This course will examine the tools and techniques used to model and...

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