Leadership

Overview/Description
Leadership is fundamental in driving quality in an organization. A good leader's actions and words filter down to all organizational levels to create a quality culture. The concepts of organizational leadership are built on a foundation of core business elements. A clear understanding of these elements is key in developing an organization's strategic plan and vision. These core elements include: organizational structure and culture, roles and responsibilities of managers and leaders, change management, motivation and negotiation, and conflict and empowerment. This course explores the concepts of organizational design and leadership challenges. It is aligned with the Quality Management Division of the American Society for Quality's Certification Handbook and is designed to assist learners as part of their preparation for the ASQ Certified Manager of Quality/Organizational Excellence certification exam.

Target Audience
Corporate directors of quality, quality managers, and executives involved with quality at the organizational or departmental level within an organization; quality consultants and candidates preparing to take the ASQ exam

Expected Duration (hours)
2.5

Lesson Objectives

Leadership

recognize key concepts of organizational design in practice

match the organizational structures to descriptions

recognize how culture can be exhibited in an organization

match the five steps on Juran's road to total quality management with descriptions

identify requirements for quality managers in leadership roles

match leadership styles to the appropriate follower readiness levels

recognize examples of management functions

recognize competencies required by managers

identify the techniques used by individuals acting as change agents

recognize how to overcome common organizational roadblocks to change

match theories of motivation and influence to their key concepts

recognize methods used to resolve conflict

identify techniques for empowering individuals and teams