Imate žicu za učenje?

Blame Backfires – Conquer Negative Thinking

Overview/Description Many employees find accepting criticism difficult. This Business Impact details how to handle workplace criticism professionally and effectively. Expected Duration (hours) 0.1 Lesson ObjectivesBlame Backfires--Conquer Negative Thinking

Coping with Aggressive Behavior in the Workplace

Overview/Description Hostile and aggressive behaviors are prevalent in many contexts – even the workplace. This Business Impact Series product explores the phenomenon of bullying in the workplace and strategies for responding assertively. Target Audience Professionals in non-managerial roles who wish to improve their assertiveness Expected Duration (hours) 0.1 Lesson ObjectivesCoping with Aggressive Behavior in the Workplace

Reacting to Co-workers Who Try Taking Advantage

Overview/Description When a co-worker tries to get you to do their work, it can be an awkward situation. This challenge examines how to handle such a problem. Expected Duration (hours) 0.2 Lesson ObjectivesReacting to Co-workers Who Try Taking Advantage

Working with Difficult People: Dealing with Micromanagers

Overview/Description Every office seems to have one – a person who seems to need to control every aspect and every detail of any situation or project they're involved with. Whether the motivation comes from a desire to ensure success or simply a need to be the center of attention, micromanagers generally do more harm than good. This course introduces you to the micromanager and explains strategies for how to deal with a micromanager appropriately. Target Audience Individuals who want to develop or refresh their communications skills when working with difficult people Expected Duration (...

Working with Difficult People: How to Work with Aggressive People

Overview/Description Aggressive people are arguably the most difficult type of people to work with. Hostile-aggressives are openly pushy and can easily intimidate people; passive-aggressives work behind the scenes with hidden agendas. No matter which type of aggressive behavior you have to deal with, aggressive co-workers can easily ruin your day or ruin a project with their behavior. In order to limit the negative impact aggressive people can have, you need a set of tools and techniques at your disposal suited to the particular type of aggressive person you may be dealing with. This course...

Working with Difficult People: How to Work with Manipulative People

Overview/Description Have you ever dealt with someone at work who tried to get you to agree to something you really didn't want to do? Some people just seem to want things their way, even if it is not the best for the team or organization. During your career, it is likely that you'll come across coworkers who use manipulation to get what they want, and it may be difficult to avoid them. To ensure you don't get caught up in their games, you need to be able to recognize when you're being manipulated and to have the necessary skills to deal with the manipulative behavior. This course provides...

Working with Difficult People: How to Work with Negative People

Overview/Description For some people, nothing is ever good enough. They complain nonstop about everything from their latest project to the weather. Others may whine or place blame where it may not belong. Negative people contribute to an unproductive work environment and tend to make the people around them feel negative as well. To limit the adverse impact negative people can have in the workplace, you need a set of tools and techniques at your disposal suited to the particular type of negative person you may be dealing with. This course delves into the characteristics of some common types...

Working with Difficult People: How to Work with Procrastinators

Overview/Description Nobody likes it when they have to take up someone else's slack. Perhaps you've been in this situation: a coworker said something would get done, but when the deadline was up, it turned out this person somehow never managed to get around to it. There are a variety of reasons for procrastinators behaving the way they do, but whatever the reason, having procrastinators in the workplace is frustrating and can end up causing even more work for you. To limit the negative impact procrastinators can have in the workplace, you need a set of tools and techniques at your disposal...

Working with Difficult People: How to Work with Self-serving People

Overview/Description Have you ever worked with someone who seems to have an ego the size of a car? Do you ever find yourself having to listen to someone else gossip about other office mates? Self-serving people try to make themselves the center of attention at the expense of others and their habits can be quite destructive. If you work with self-serving people, you need to have the skills required to cope successfully with these individuals. This course will describe self-serving individuals and characterize two common types: arrogant people and busybodies. The strategies that you can use in...

Working with Difficult People: Identifying Difficult People

Overview/Description Inevitably, we all encounter difficult people in the workplace. Dealing with difficult people can lead to feelings of frustration or even intimidation. If you know the right techniques, though, dealing with even the most difficult person is possible. In order to deal with difficult people, first you need to know what kind of difficult person you're dealing with so you can use the right technique for the right 'difficult' type. This course will provide you with methods to help you recognize the characteristics of some of the most common types of difficult people, better...

Koraci do učenja

1Prijavi se

Prijavite se, a ako nemate korisničko ime, registrirajte se.

2Pronađi i upiši program

Pronađite edukacijske programe u Katalogu i Certifikaciji, ili koristite polje za pretragu.

3Uči

Upisani programi dostupni su u meniju Korisnik, Moji tečajevi.

»Detaljne upute

Trebate pomoć?