Working with Difficult People: How to Work with Self-serving People

Overview/Description
Have you ever worked with someone who seems to have an ego the size of a car? Do you ever find yourself having to listen to someone else gossip about other office mates? Self-serving people try to make themselves the center of attention at the expense of others and their habits can be quite destructive. If you work with self-serving people, you need to have the skills required to cope successfully with these individuals. This course will describe self-serving individuals and characterize two common types: arrogant people and busybodies. The strategies that you can use in dealing with these self-serving individuals are also covered.

Target Audience
Individuals who want to develop or refresh their communication skills when working with difficult people

Expected Duration (hours)
1.0

Lesson Objectives

Working with Difficult People: How to Work with Self-serving People

determine which aspects of handling arrogant behavior were dealt with appropriately in a given scenario

recognize examples of arrogant people

determine which aspects of handling busybody behavior were dealt with appropriately in a given scenario

recognize examples of busybodies

apply strategies for dealing with a self-serving person in a workplace scenario