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Addressing and Redistributing E-mail

Overview/Description Out of all the e-mails you've received in the past work week, how many have left you scratching your head, wondering why you received it in the first place? How many of those e-mails have you asking what exactly that e-mail has to do with you? With e-mail's prevalence as one of the main forms of communication in business today, it's essential that when sending an e-mail you get the distribution list right. Sending an e-mail to the wrong person, or excluding the right person, is just as ineffective as dialing the wrong number on the phone, leaving a message anyway, and...

Anger Management Essentials: Managing and Controlling Anger

Overview/Description Anger is a subject that affects most everyone. Some individuals need help in controlling their anger, whereas others need help to positively express feelings of anger that are buried. It's important to find healthy ways of owning and expressing your anger. Otherwise, it may find some expression that is inappropriate, unhealthy, or counterproductive. The key to managing anger is creating conditions in which anger can be expressed appropriately and productively. In this course, you'll learn how to handle your anger in a healthier, more balanced way. You'll also find out how...

Anger Management Essentials: Understanding Anger

Overview/Description Anger is a normal and even healthy emotion, rooted in the instinct for self-preservation. It provides important information about our relationships with others and can help us face trouble and overcome obstacles. But if it's not managed properly, this powerful emotion can be very destructive. And the consequences of poorly managed anger in the workplace may be much greater than in other contexts. Yet, its potential benefits may also be greater. This course explores the different ways that people express anger and the common causes of anger in the workplace. It also...

Asserting Yourself in the Workplace

Overview/Description Asserting yourself at work means more than pursuing your personal agendas. Often, it serves to benefit your project teams and your organization at large. This Challenge scenario explores the fine line between assertiveness, aggression, and passive-aggression. Target Audience Professionals in non-managerial roles seeking to improve their ability to communicate assertively Expected Duration (hours) 0.2 Lesson ObjectivesAsserting Yourself in the Workplace

Basic Presentation Skills: Creating a Presentation

Overview/Description Among the fears that people have about giving a presentation is that they will get mixed up, forget to make a key point, or repeat themselves. One way to avoid this is to have a sound structure. Once you have identified the purpose and audience for the presentation, and come up with some ideas for what to say, you can transform those ideas into a script or notes that will guide you through the presentation. You should start with an introduction, where you grab the attention of the audience and tell what you are going to do. Next, you need to support each of your key...

Basic Presentation Skills: Delivering a Presentation

Overview/Description Excellence in presentation can be achieved when the standard of your delivery matches the quality of your content. You may have carefully planned and structured what you want to say, but if you deliver your message in a monotone while standing stiffly, you're probably not going to captivate the audience. Having diligently prepared for your presentation, you need to make sure that your delivery is engaging. You need to communicate your enthusiasm to the audience if you want them to be enthusiastic about your ideas. At the same time, you must appear composed and confident....

Basic Presentation Skills: Planning a Presentation

Overview/Description Even the most seasoned public speakers can experience nerves before a major presentation. The successful ones, however, have learned how to make those nerves work for them. Positive concern about the impact of a presentation can spur presenters to raise their game, enabling them to get the desired results. For example, a presentation can be immeasurably improved if you devote sufficient time and attention to three key steps - analyzing your audience, organizing your ideas, and selecting an appropriate presentation method. This course describes how to plan effectively for...

Blame Backfires – Conquer Negative Thinking

Overview/Description Many employees find accepting criticism difficult. This Business Impact details how to handle workplace criticism professionally and effectively. Expected Duration (hours) 0.1 Lesson ObjectivesBlame Backfires--Conquer Negative Thinking

Business Grammar: Common Usage Errors

Overview/Description When do you use who's or whose? And when should you choose less rather than fewer? Understanding the subtle variations in meanings of such words – ones that are often misused or confused – is important if you want to write clearly and professionally. This course describes how to use commonly confused words correctly, including word pairs that sound alike and those that have related meanings. It also covers verbs that are often misused – for example, affect and effect or apprise and appraise. In addition, the course reviews some idiomatic combinations of verbs and...

Business Grammar: Parts of Speech

Overview/Description Do you know what the eight parts of speech are? Such a question probably brings back memories of dull grammar lessons in elementary school, where you first heard the term parts of speech. What's the point of learning these now? Being reminded of the functions of different parts of speech can help you write with more confidence. The parts of speech are the building blocks of sentences, so finding out about them can help you skillfully combine words into meaningful sentences. This course defines the functions of the eight parts of speech: nouns, pronouns, verbs, adverbs,...

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