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Coping with Accusations in the Workplace

Overview/Description Conflict with coworkers is something we all deal with it at some point, and facing accusations in the workplace can be especially difficult. This Challenge explores some possible ways to address accusers. Expected Duration (hours) 0.2 Lesson ObjectivesCoping with Accusations in the Workplace

Coping with Aggressive Behavior in the Workplace

Overview/Description Hostile and aggressive behaviors are prevalent in many contexts – even the workplace. This Business Impact Series product explores the phenomenon of bullying in the workplace and strategies for responding assertively. Target Audience Professionals in non-managerial roles who wish to improve their assertiveness Expected Duration (hours) 0.1 Lesson ObjectivesCoping with Aggressive Behavior in the Workplace

Criticism in Context

Overview/Description Receiving criticism is rarely a pleasant experience. Yet, it can provide considerable opportunity for personal growth. This Business Impact explores some possible strategies for processing feedback in a useful manner. Target Audience Students preparing to enter the workforce, entry level employees who have just entered the workforce and mid-level employees looking to refresh their skills. Expected Duration (hours) 0.1 Lesson ObjectivesCriticism in Context

Culture and Its Effect on Communication

Overview/Description Effective communication is always a challenge, and when diverse cultures are introduced, good communication can become even more challenging. In today’s global economy, understanding how context, style, beliefs, and value systems influence the way we communicate and decode others' messages is more important than ever. This course attempts to explain various dimensions of a culture and how they affect the communication between individuals from different cultures by identifying the requirements of successful cross-cultural communication. The course takes you through the...

Dealing with Common Meeting Problems

Overview/Description Have you ever been in a meeting where conflict got in the way of achieving meeting goals? Where someone dominated the discussion and others didn't contribute at all? Where the discussion wandered and little was accomplished? The human factor can introduce problems in meetings, despite your best preparation and planning endeavors. But you can learn to improve the effectiveness of your meetings by evaluating them and addressing common problems that jeopardize their progress. This course shows you how to measure the effectiveness of your meetings, and how to intervene...

Delivering a Difficult Message with Diplomacy and Tact

Overview/Description Delivering a difficult message can be one of the most challenging things you do in a professional environment. It can bring anxiety, as you are faced with addressing an uncomfortable issue, and stress at the thought of the conversation's potential to result in a situation of high emotions. This course explores the skills needed to help you effectively plan and deliver your difficult message. It helps you learn how to develop and frame your message by examining issues such as careful preparation, wording, and delivery. If you deliver your difficult message with diplomacy...

Dispute Resolution in International Contracts

Overview/Description Complex business arrangements require complex contracts. And signing agreements with international companies adds further complication. This is especially true when conflicts arise and no pre-arranged method for dispute resolution has been selected. In this Challenge Series exercise, learners must assess the facts of an international dispute and recommend how their company should address the problem: litigate, arbitrate, or mediate. Target Audience Individuals responsible for leading teams either occasionally, for example as project managers, or more permanently as team...

Effective Body Language in Negotiations

Overview/Description Body language often conveys far more than the spoken word, communicating the speaker's underlying intent. This Business Impact focuses on the crucial role that non-verbal cues serve during the course of business negotiations. Target Audience Students preparing to enter the workforce, entry level employees who have just entered the workforce and mid-level employees looking to refresh their skills. Expected Duration (hours) 0.1 Lesson ObjectivesEffective Body Language in Negotiations

Effective Listening

Overview/Description Being well informed is crucial to leading and managing. But how well do you listen to the information you're exposed to? This Challenge Series exercise explores how developing listening skills can help you achieve your business goals, prevent misunderstandings and unnecessary work, facilitate problem solving, improve client and coworker relationships, and foster self-development. Target Audience Mid- to upper-level managers and executives; all high potentials and fast trackers, including individual contributors. Expected Duration (hours) 0.2 Lesson ObjectivesEffective...

Emotional Intelligence at Work

Overview/Description When the unexpected happens, how you respond to a frustrating situation can make a big difference in its outcome. This Challenge Series exercise explores how emotional intelligence competencies can help individuals deal with complicated situations at work. The learner plays the role of a product manager at an electronics manufacturing company. Target Audience Any individuals interested in improving their ability to relate to others with emotional intelligence Expected Duration (hours) 0.2 Lesson ObjectivesEmotional Intelligence at Work

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