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Overview/Description
Virtually every single company in the global economy uses the telephone for at least a part of their business. For many organizations, the telephone is the primary form of communication with customers, clients, and colleagues. And with virtual work environments established as a modern business practice, business telephone etiquette is more important than ever to your success as an employee and the success of your organization. This course introduces the essential skills for professional telephone usage. It covers best practices for making and receiving telephone calls,...
Overview/Description
Generally taken near the end of a program, Final Exam: Business Grammar Basics enables the learner to test their knowledge in a testing environment.
Target Audience
Individuals seeking practice in a testing environment, covering the skills and competencies being measured by the courseware.
Expected Duration (hours)
1.2
Lesson ObjectivesFinal Exam: Business Grammar Basics
Overview/Description
Generally taken near the end of a program, Final Exam: Business Writing Basics enables the learner to test their knowledge in a testing environment.
Target Audience
Individuals seeking practice in a testing environment, covering the skills and competencies being measured by the courseware.
Expected Duration (hours)
0.6
Lesson ObjectivesFinal Exam: Business Writing Basics
Overview/Description
Generally taken near the end of a program, Final Exam: E-mail Essentials for Business enables the learner to test their knowledge in a testing environment.
Target Audience
Individuals seeking practice in a testing environment, covering the skills and competencies being measured by the courseware.
Expected Duration (hours)
0.6
Lesson ObjectivesFinal Exam: E-mail Essentials for Business
Overview/Description
Generally taken near the end of a program, Final Exam: Interpersonal Communication enables the learner to test their knowledge in a testing environment.
Target Audience
Individuals seeking practice in a testing environment, covering the skills and competencies being measured by the courseware.
Expected Duration (hours)
0.9
Lesson ObjectivesFinal Exam: Interpersonal Communication
Overview/Description
Generally taken near the end of a program, Final Exam: Listening Essentials enables the learner to test their knowledge in a testing environment.
Target Audience
Individuals seeking practice in a testing environment, covering the skills and competencies being measured by the courseware.
Expected Duration (hours)
0.4
Lesson ObjectivesFinal Exam: Listening Essentials
Overview/Description
How can you get results if you don't have authority? Cultivating relationships and establishing credibility are necessary, because they allow you to influence others. If you have effective influencing skills, you'll be able to get what you need or want from others â whether it's your boss, a peer, or someone in a completely different department. Effective influencing, however, requires that you know how to build good relationships, and that you have credibility. You won't be able to ask someone for help if you have antagonized that person, or if you haven't followed...
Overview/Description
The idea that you can influence your boss may seem at odds with a traditional view of the boss-employee relationship. But you know best how you want to be managed to reach your goals, and if you focus on building a partnership with your boss, you will find that you have more influence than you think. In this course, you'll learn how to build influence with your boss by understanding his or her situation, and knowing what you can offer that benefits both your boss and you. You'll also find out how to influence your boss to get more responsibility or more direction when you...
Overview/Description
Communicating persuasively is key when you want to get results in situations where you don't have direct authority. To communicate persuasively, it's important to think from the other person's perspective. How and what you ask, and the sincerity of your concern for addressing the other person's interests, will help smooth the way to getting the results you need. This course presents strategies for communicating persuasively when you don't have direct authority. It also describes ways to remain persuasive even when you face resistance from the person you are addressing....
Overview/Description
One way to get results without authority is to leverage the law of reciprocity. For example, you help someone with a difficult analysis and that person in turn helps you put together a presentation. Or you support a colleague in a meeting, and later you get a key role in that colleague's project. For any trade to be successful, though, you need to know what others need and what resources you have to offer them that match those needs. Then the trade will be a valuable one. This course describes how to develop an effective give-and-take strategy so you can influence others...
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