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Negotiation: Does Location Matter?

Overview/Description Determining the best place for holding negotiations is more difficult than it might first appear. This challenge examines the factors to consider when selecting such a location. Expected Duration (hours) 0.2 Lesson ObjectivesLocation Does Matter

Personal Conflict Styles

Overview/Description Understanding the five styles identified by Kenneth Thomas and Ralph Kilmann is useful for navigating conflict. This impact explores these five conflict styles. Target Audience Professionals in non-managerial roles who wish to improve their ability to effectively manage or deal with conflict. Expected Duration (hours) 0.1 Lesson ObjectivesPersonal Conflict Styles

Preparing a Business Case

Overview/Description Why put time and effort into preparing, writing, and presenting a business case for new projects? Why not just talk to the manager and get his approval for the project? The answers to these questions lie in the fact that organizational budgets for new projects are typically very tight and, as such, your project will be competing against other projects for funding. Without a written business case, your chances of persuading decision makers within your organization to implement your new project idea, instead of a competing project, stand little chance. This course prepares...

Preparing for Effective Business Meetings

Overview/Description Whatever their format, efficient meetings are those that not only accomplish tasks but progress in a way that makes the best use of participants' time. Because meetings are one of the most expensive modes of communication in today's organizations, it's critical that you optimize the time you spend in them. Running an effective meeting starts with careful planning. This course will show you how to clarify a meeting's purpose and objectives, and how to determine whether a given meeting is truly necessary or whether a similar result could be achieved through a different...

Preparing to Communicate Effectively at the 'C' Level

Overview/Description Does your job require you to communicate mission-critical data with senior executives? Perhaps you have opportunities to influence executive decision-making, but don't know how best to deliver your message. In order to make the most of your communication with the "C" level, you need to be prepared. This course helps you shape and clarify your message, outlines the principles you should follow when approaching communications with senior executives, and provides important tips on how to build credibility with the "C" level. It also offers detailed guidance on how to...

Presenting Your Case

Overview/Description Have you ever attended a presentation that failed because the presenter was ill prepared or ineffective in his approach? A successful presenter must possess the proper skills to plan and deliver an effective business case presentation and employ strategies to establish and maintain the audience's attention. This course examines the careful planning and delivery of a business case presentation. It focuses on the use of visual aids and handouts in a presentation, the structure and development of a presentation in light of audience needs, and the elements involved in...

Professional Networking Essentials: Developing Confidence

Overview/Description Why can some people walk into a room and start making new acquaintances almost immediately? It's as if they're hardwired to know how to introduce themselves and establish a relationship with everyone they meet. Wouldn't it be great to have that kind of finesse with people and be able to network with ease? The reality is that while networking may seem intimidating or awkward at first, it's becoming a 'must have' for many in the modern professional environment. It requires confidence and sincerity. This course helps you develop that confidence by exploring the obstacles...

Professional Networking Essentials: Finding Opportunities To Make Connections

Overview/Description In the modern connected business environment, knowing the essentials of professional networking is a major asset and key for success. Networking is all about people and making beneficial connections that will help you build a stable and fulfilling career. Unleashing the power of a network isn't something to be taken lightly. Poor networking skills and lack of etiquette can create roadblocks for you. However, with the right approach and techniques, the impact of a well-developed professional network can help make you more effective at work. This course demonstrates the...

Reacting to Co-workers Who Try Taking Advantage

Overview/Description When a co-worker tries to get you to do their work, it can be an awkward situation. This challenge examines how to handle such a problem. Expected Duration (hours) 0.2 Lesson ObjectivesReacting to Co-workers Who Try Taking Advantage

Receiving Feedback and Criticism

Overview/Description We all need feedback so that we can learn and improve. Sometimes feedback is on target, and its usefulness is apparent. Other times it may not be as easy to receive. Being able to receive feedback and criticism appropriately without getting your emotions involved is an essential skill for success in the business world. People in an organization need to be able to receive corrective feedback effectively, whether from someone in authority, a direct report, or a peer. Doing so allows you to better understand your colleagues' concerns, calm potentially heated exchanges, and...

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