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Manager to Manager Conflict

Overview/Description Conflict between individuals of equal status and power can be difficult to resolve. This challenge focuses on strategies for resolving such conflict. Expected Duration (hours) 0.2 Lesson ObjectivesManager to Manager Conflict

Managing Conflict

Overview/Description Conflict can be unpleasant, and it can become particularly difficult in the office, straining critical working relationships and jeopardizing performance. This Challenge Series exercise explores the various ways to deal productively with conflict. Target Audience Professionals in non-managerial roles who wish to enhance their skills and knowledge in managing conflict Expected Duration (hours) 0.2 Lesson ObjectivesConflict: Avoid, Confront, or Delay?

Managing Effective Business Meetings

Overview/Description Ineffective meetings can waste time, veer off course, and fail to meet objectives. But with the right techniques, you can lead productive meetings that achieve their goals and leave participants with a sense of satisfaction and accomplishment. Whether regular, recurring, or set up to achieve a special task, all meetings follow a core process: from opening on a positive note, through accomplishing the agenda items, to closing the meeting and following up. This course will lead you through that process, presenting best practices that will help you realize success as you...

Managing Meetings for Productivity and Effectiveness

Overview/Description Effective meetings require careful planning and management. This challenge focuses on scheduling and preparing productive meetings. Target Audience Mid- to upper-level managers and executives; all high potentials and fast trackers, including individual contributors. Expected Duration (hours) 0.2 Lesson ObjectivesManaging Meetings for Productivity and Effectiveness

Managing Your E-mail

Overview/Description E-mail has had many positive effects on our lives, but it has also increased dramatically the volume of communication and the amount of information that the average office worker needs to process ever day. To stay on top of things, you must sort, file, respond to, or delete every e-mail that comes to you in the run of a business day. But how do you balance this time-consuming task with the rest of your responsibilities so that it doesn't overwhelm you? This course introduces techniques for managing e-mail effectively. Tips for using folders and filters to organize e-...

Negotiation Essentials: Avoiding Pitfalls in Negotiations

Overview/Description Negotiations can be tough. But keeping your wits through pressure and problems can lead to breakthroughs and success. Negotiations commonly fail because poor approaches and tactical blunders create additional stumbling blocks to overcome. Negotiators need to be aware of the kinds of actions or attitudes that can hinder the achievement of an agreement. But they also need to understand tactics the other side may use to create a negotiating advantage. This course describes how to overcome common errors in negotiating. It also covers strategies for dealing with difficult...

Negotiation Essentials: Communicating

Overview/Description If you want to achieve a successful outcome in a negotiation, you need to communicate well. And this means not only being clear in how you deliver your message but also ensuring the other party feels understood. You need to actively and skillfully create a connection with the person you're negotiating with. Otherwise, you won't ever reach an agreement. This course describes ways you can communicate effectively in a negotiation. It discusses how to set the tone for a negotiation, make an effective and clear proposal, and respond positively to the other party in the...

Negotiation Essentials: Persuading

Overview/Description Successful negotiators have the ability to persuade others that their interests are important. But they don't achieve this by ignoring the interests of the other party. Instead, they frame and adapt their interests to reflect the other side's viewpoint. This course identifies the value of persuasion in negotiations and highlights strategies to help you be persuasive in negotiations. It also covers techniques for effectively dealing with difficult people in negotiations. Target Audience Any individual who wants to develop negotiation skills Expected Duration (hours) 1....

Negotiation Essentials: Planning for Negotiation

Overview/Description It's true that negotiating can sometimes seem a daunting task. But if you're properly prepared, you'll likely reach an outcome that benefits both you and the other party without too much stress. If you've ever gone into a negotiation without preparing, it's likely that you were reactive and unfocused, and you may have ended up with a less than desirable outcome. Proper planning would have given you the direction needed to do effective problem solving at the negotiation table. Thinking carefully about what you want to achieve, as well as what the other party wants, will...

Negotiation Essentials: What Is Negotiation?

Overview/Description Everyone has to negotiate at some point in his or her life. Strong negotiations skills can be survival skills, both in and out of the workplace. But being able to negotiate successfully requires that you understand some of the basic concepts of negotiation. Negotiation has been described in many ways – getting what you want, reaching an agreement, influencing others, and bargaining. However you think of it, though, negotiation is a process in which two or more parties with different needs and goals work together to find a solution that is acceptable to all. This course...

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