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Introduction to Workplace Ethics

Overview/Description Ethics don't just apply to senior executives. While upper management does have a responsibility to set the ethical tone for an organization, employees at every level also have a responsibility to conduct themselves in an ethical manner. This course will prepare you to approach your job with an awareness of the importance of ethics in the work setting and an understanding of what constitutes ethical behavior. You will learn the thinking behind ethical behavior and be able to recognize some of the common myths about business ethics. Target Audience Individuals at all levels...

Key Aspects of the American Work Environment

Overview/Description Relocating abroad to the United States can be a rewarding and exciting experience. However, going into an unfamiliar workplace environment can also raise a myriad of questions. Do I relate to my coworkers in a particular way now that I'm in a different culture? Do I manage my career in the same way as I would in my own country? Who do I turn to for support? This course addresses these questions by describing key aspects of the American workplace that you may be unfamiliar with. It covers how to deal effectively with the diversity you'll likely encounter in an American...

Listening Essentials: Improving Your Listening Skills

Overview/Description There are many factors and variables that influence the way we listen. Listening to understand and being able to truly identify what is being said to you is often easier said than done. Internal and external roadblocks can interfere with how we listen and interpret the information communicated to us. In this course, you'll discover how roadblocks such as distractions, emotions, and the way in which we communicate can influence the way we listen and receive messages. The course also covers strategies that you can use to avoid these roadblocks and improve your listening...

Listening Essentials: The Basics of Listening

Overview/Description Do you feel the need to better understand the basic meaning of a conversation, or a presentation given at the workplace? What about the need to identify what is being said to you in a more effective manner? Although relatively straightforward in theory, the process that transforms effective listening into successful communication requires great skill, awareness, and practice. This course will review the various types of listeners and the benefits of being able to listen effectively when communicating. The course also reviews some popular misconceptions about listening....

Listening with Skill

Overview/Description Effective listening requires focus and active concentration. This challenge explores skills and methods for listening for comprehension and productive communication. Target Audience Professionals in non-managerial roles who wish to enhance their skills and knowledge in effective listening Expected Duration (hours) 0.2 Lesson ObjectivesListening with Skill

Making a Positive Impression in an Internal Interview

Overview/Description Interviewing for a new job can be stressful. You can easily get caught up in the anxiety of wondering what the interview questions will be, what answers you should give, and how to leave a positive impression. This can get even worse when the interview is for an opportunity in your current organization, as you try to answers questions about your work from those who know your work well. You can relax though. Throughout this course you'll be shown how you can leverage your experience and internal knowledge to make a positive impression during your interview. Through...

Making Meetings Work

Overview/Description Too often meetings are not a productive use of time. This Business Impact examines how to run meetings that are useful and efficient. Target Audience Students preparing to enter the workforce, entry level employees who have just entered the workforce and mid-level employees looking to refresh their skills. Expected Duration (hours) 0.1 Lesson ObjectivesMaking Meetings Work

Making Yourself Approachable

Overview/Description The groundwork for mutual understanding is laid when you reach out to others and make yourself approachable. This Business Impact explores the benefits of approachability and how to attain them. Target Audience Professionals in non-managerial roles who wish to improve their ability to develop understanding of others Expected Duration (hours) 0.1 Lesson ObjectivesMaking Yourself Approachable

Manager to Manager Conflict

Overview/Description Conflict between individuals of equal status and power can be difficult to resolve. This challenge focuses on strategies for resolving such conflict. Expected Duration (hours) 0.2 Lesson ObjectivesManager to Manager Conflict

Managing Conflict

Overview/Description Conflict can be unpleasant, and it can become particularly difficult in the office, straining critical working relationships and jeopardizing performance. This Challenge Series exercise explores the various ways to deal productively with conflict. Target Audience Professionals in non-managerial roles who wish to enhance their skills and knowledge in managing conflict Expected Duration (hours) 0.2 Lesson ObjectivesConflict: Avoid, Confront, or Delay?

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