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Using Business Etiquette to Build Professional Relationships

Overview/Description Business etiquette is a fundamental element for building positive professional relationships. Whether it's interacting with colleagues, connecting with clients, or speaking to superiors, understanding the unspoken rules of business etiquette will help establish rapport and build trust. When you show that you recognize the nuances of business etiquette, you demonstrate competence and establish creditability, both of which are essential for your reputation. This course demonstrates how to put business etiquette to work for you. You'll learn how to make a positive first...

Using E-mail and Instant Messaging Effectively

Overview/Description In today's fast-paced world, information is sent and received more rapidly than ever before. But how do you ensure that the messages you are sending are effective, acceptable, and will be taken seriously? The use of proper e-mail etiquette is the cornerstone for ensuring your message gets across quickly, appropriately, and concisely. This course covers the basic requirements for using e-mail to communicate effectively. Specifically, you will be introduced to tried-and-true guidelines for e-mailing effectively, fundamental elements every e-mail should contain, and the...

Using Emotional Intelligence on the Job

Overview/Description Putting emotional intelligence to work is an emerging trend in the corporate world. Developing the best talents in executives, managers, and employees throughout the organization has become vital to workplace success. Intellectual knowledge is no longer enough; you must also have the interpersonal competence that comes with emotional intelligence. In this course, you'll learn the value of emotions and how they can affect your workplace for better or for worse. You'll gain an understanding of how emotional forces can influence performance and decision making, learn how...

Vendor Negotiations: Choosing the Best Approach

Overview/Description Negotiation is a complex process that requires thorough preparation, clear communication, and keen perception. And the most successful negotiators are those who strive to achieve win-win results. This Challenge Series exercise explores various negotiation styles and processes and focuses on how to reach a collaborative, win-win solution. Target Audience Mid- to upper-level managers and executives; all high potentials and fast trackers, including individual contributors. Expected Duration (hours) 0.2 Lesson ObjectivesVendor Negotiations: Choosing the Best Approach

What is Emotional Intelligence?

Overview/Description Do you pay attention to your emotions and the feelings of those around you? The answer to this question can help you discover how in tune you are with your emotions and help determine your emotional intelligence quotient, or your EQ. Your emotional intelligence quotient is your capacity to reason and analyze emotional information. Becoming aware of your emotions can help you become attuned to your own needs and the needs of others, and can help you make better decisions and develop better relationships. This course explores the power of emotions and the concept of...

When Too Many Meetings Are Just Too Much

Overview/Description While meetings are a necessary part of business, their frequency often becomes excessive. This Business Impact details the importance of ensuring that meetings are an effective use of the attendees' time. Target Audience Students preparing to enter the workforce, entry level employees who have just entered the workforce and mid-level employees looking to refresh their skills. Expected Duration (hours) 0.1 Lesson ObjectivesWhen Too Many Meetings Are Just Too Much

Working for Your Inner Boss: Personal Accountability

Overview/Description Most employees in business organizations must answer to someone else. From the top of the organization chart to the bottom, nearly every manager and employee must look to a supervisor, a director, or even a customer to establish priorities, assign tasks, set deadlines, and evaluate results. Whoever gives this direction is called the boss. On one level, the boss decides how employees will perform their jobs. How well an employee meets requirements set by the boss determines whether that employee succeeds or fails, receives rewards or penalties, and earns praise or...

Working with Difficult People: Dealing with Micromanagers

Overview/Description Every office seems to have one – a person who seems to need to control every aspect and every detail of any situation or project they're involved with. Whether the motivation comes from a desire to ensure success or simply a need to be the center of attention, micromanagers generally do more harm than good. This course introduces you to the micromanager and explains strategies for how to deal with a micromanager appropriately. Target Audience Individuals who want to develop or refresh their communications skills when working with difficult people Expected Duration (...

Working with Difficult People: How to Work with Aggressive People

Overview/Description Aggressive people are arguably the most difficult type of people to work with. Hostile-aggressives are openly pushy and can easily intimidate people; passive-aggressives work behind the scenes with hidden agendas. No matter which type of aggressive behavior you have to deal with, aggressive co-workers can easily ruin your day or ruin a project with their behavior. In order to limit the negative impact aggressive people can have, you need a set of tools and techniques at your disposal suited to the particular type of aggressive person you may be dealing with. This course...

Working with Difficult People: How to Work with Manipulative People

Overview/Description Have you ever dealt with someone at work who tried to get you to agree to something you really didn't want to do? Some people just seem to want things their way, even if it is not the best for the team or organization. During your career, it is likely that you'll come across coworkers who use manipulation to get what they want, and it may be difficult to avoid them. To ensure you don't get caught up in their games, you need to be able to recognize when you're being manipulated and to have the necessary skills to deal with the manipulative behavior. This course provides...

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