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The Impact of Situation and Style When Communicating with Diplomacy and Tact

Overview/Description Communicating with diplomacy and tact is more than a skill. It requires an awareness of your environment and style, and an ability to adapt to different situations. In this course, you'll see how conversations with different people in different situations can impact how you deliver your message, in terms of respect and sensitivity. By exploring the impact of environment, relationships, and communication style, this course shows you how to recognize the delicacy of different situations. It also demonstrates how you can adjust or adapt your communication style to ensure...

The Importance of Flexibility in the Workplace

Overview/Description Change happens rapidly in business. As a result, employees must be flexible, adaptive, and ready for new things. This Business Impact examines how employees can develop these traits. Expected Duration (hours) 0.1 Lesson ObjectivesThe Importance of Flexibility in the Workplace

The Value of Peer Relationships

Overview/Description Positive interpersonal professional relationships play a key role in determining individual and organizational success. Because of this, they are an important influence on strategic decision making. The bond between peers is the most basic relationship element in any organization, and it can stunt efforts for success or stimulate efforts that flourish. The unique character of each relationship in an organization may influence the entire group. This course examines the benefits of positive peer relationships. It also explores how individuals can cultivate peer...

Time Management: Analyzing Your Use of Time

Overview/Description Do you have too much time on your hands? With all of the pressures of modern life, so few people today do. In order to preserve your time, you have to know how to manage it. And the first step in learning how to manage time well is to understand how you make use of it now. This will help you determine where can you be more efficient. This course focuses on ways to analyze your current use of time. It covers how to use a time log to document and then assess your time use. It also describes how your energy levels and personality affect how you manage time, and outlines...

Time Management: Avoiding Time Stealers

Overview/Description Time is a precious, non-renewable resource – how effectively you use it will determine success in both your career and personal life. The greatest squanders of this valuable commodity are time stealers – that multitude of annoyances, trivial tasks, and administrative duties that can easily consume your days. Moreover, you may find that some of your own behaviors affect how well you manage time. For example, you may be a procrastinator, or you may find it difficult to say no to requests to take on more work. Such behaviors can reduce your efficiency, as well as create...

Time Management: Planning and Prioritizing Your Time

Overview/Description Managing time effectively entails analyzing your goals, breaking those goals into tasks, and then prioritizing those tasks. This isn't always easy or clear cut, given the number of tasks you may need to complete. But if you set clear and measurable goals and then develop an effective to-do list, you'll find prioritizing your many tasks is easier. And, in the end, you'll manage your time better. This course focuses on ways to prioritize your workload. It discusses how to prepare a useful to-do list and prioritize the items on it. The course also outlines how to sequence...

Turning Problems Around with Reverse Brainstorming

Overview/Description This Business Impact explores the technique of reverse brainstorming - a process that helps teams to think obliquely and explore problems in an unconventional manner. Expected Duration (hours) 0.1 Lesson ObjectivesTurning Problems Around with Reverse Brainstorming

Uncovering the Root Problem

Overview/Description This Challenge exercise focuses on an individual's ability to assess facts and work through the first step in problem solving and decision making: defining the problem. Target Audience Mid- to upper-level managers and executives; all high potentials and fast trackers, including individual contributors. Expected Duration (hours) 0.2 Lesson ObjectivesUncovering the Root Problem

Understanding Organizational Change

Overview/Description Change can be disruptive. A change in your life, whether good or bad, can create a period of uncertainty, stress, and anxiety while you adjust. And change at work is no different. You may question what's going on and feel like you have no control over the situation. But eventually, ideally, you'll see that the change brings a positive result for your own job, and your organization. A clear understanding of what organizational change is, and what to expect when dealing with it, can shorten the period of adjustment so you can get back on track sooner. This course provides...

Understanding Workplace Diversity

Overview/Description Differences and similarities of ethnic, cultural, and family background are only part of a comprehensive approach to workplace diversity. This Business Impact explores additional elements that are crucial aspects of the diversity mixture in today's business world. Target Audience HR Professionals with dedicated roles within the HR and learning and development functions, including administrative, executive and management roles, along with those in training for such positions. Expected Duration (hours) 0.1 Lesson ObjectivesUnderstanding Workplace Diversity

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