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Getting Results without Direct Authority: Persuasive Communication

Overview/Description Communicating persuasively is key when you want to get results in situations where you don't have direct authority. To communicate persuasively, it's important to think from the other person's perspective. How and what you ask, and the sincerity of your concern for addressing the other person's interests, will help smooth the way to getting the results you need. This course presents strategies for communicating persuasively when you don't have direct authority. It also describes ways to remain persuasive even when you face resistance from the person you are addressing....

Getting Results without Direct Authority: Reciprocity

Overview/Description One way to get results without authority is to leverage the law of reciprocity. For example, you help someone with a difficult analysis and that person in turn helps you put together a presentation. Or you support a colleague in a meeting, and later you get a key role in that colleague's project. For any trade to be successful, though, you need to know what others need and what resources you have to offer them that match those needs. Then the trade will be a valuable one. This course describes how to develop an effective give-and-take strategy so you can influence others...

Getting Time Under Control

Overview/Description You have a limited number of hours in your working day, so how can you manage your time effectively? This Challenge Series exercise explores the symptoms of poor time management and looks at the techniques and tools that can be used to handle the problem. The learner plays the role of senior support engineer at a networking product company who needs to address some serious time-management issues. Target Audience Professionals in non-managerial roles who wish to enhance their time-management skills Expected Duration (hours) 0.2 Lesson ObjectivesGetting Time under Control

Giving Appropriate Feedback

Overview/Description Effective feedback requires consideration and forethought. This challenge focuses on methods for giving appropriate feedback. Target Audience Mid- to upper-level managers and executives; all high potentials and fast trackers, including individual contributors. Expected Duration (hours) 0.2 Lesson ObjectivesGiving Appropriate Feedback

Giving Constructive Criticism

Overview/Description Feedback is an essential element of successful businesses. Everyone benefits from the exchange of meaningful, constructive criticism. But giving criticism that is constructive rather than destructive can be one of the most important and difficult skills to learn. Given thoughtlessly, without proper preparation and consideration, it's likely to be ignored by the recipient, or worse yet, give offense. On the other hand, when given properly, constructive criticism given by a manager to an employee, or from a team leader to a team member, is a powerful tool for improving...

Giving Feedback to Coworkers

Overview/Description Giving effective feedback requires skill and tact. This Challenge Series exercise focuses on the formal process of offering guidance to coworkers. Target Audience Professionals in non-managerial roles who wish to enhance their skills and knowledge in giving feedback Expected Duration (hours) 0.2 Lesson ObjectivesGiving Feedback to Coworkers

Giving Feedback

Overview/Description The performance of any organization depends upon the performance of every individual. Giving feedback is a necessary skill and can involve anyone in an organization, whether it is manager-to-report, peer-to-peer, or report-to-manager. There are generally two types of feedback: positive feedback for reinforcing positive behavior, and corrective feedback for correcting negative behavior. The purpose of this course is to help you improve your skills in giving both types of feedback. The course starts by exploring the importance and purpose of feedback in general, and then...

Goals and Setting Goals

Overview/Description Most achievements, great or small, begin with an important first step: setting a goal. A clearly defined, attainable goal embodies a vision of what is possible. It's a guide star for those who navigate a course through obstacles to a desired accomplishment. However, the process of setting appropriate goals is often oversimplified or overlooked entirely. A well-constructed goal is challenging, yet achievable. It takes into account the abilities and resources available and requires the goal seeker to make the best use of both. In this course, you'll examine the types of...

Handling Difficult Questions as a Presenter

Overview/Description Presentations are an open dialogue between the presenter and the audience. So what can you do when you're faced with a difficult question? This Impact series product examines strategies for dealing with challenging questions. Target Audience Professionals in non-managerial roles who wish to improve their ability to deliver effective presentations Expected Duration (hours) 0.1 Lesson ObjectivesHandling Difficult Questions as a Presenter

How High Is Your EQ?

Overview/Description Though business does revolve in great part around facts and figures, emotion plays a significant role in the workplace. This Business Impact explores the aspects of Emotional Intelligence and its importance in light of general IQ. Expected Duration (hours) 0.1 Lesson ObjectivesHow High Is Your EQ?

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