Administrative Professionals: Interacting with Others

Overview/Description
Regardless of the industry you work in, the organization you work for, or the boss you have, as an administrative support professional, almost all of the tasks you perform on a daily basis require, in some way, interaction with others. Effectively interacting with others results in trust, improved morale, and respect between you and your colleagues, which in turn results in your ability to get the feedback, information, and help you need to effectively perform in your role. This course addresses the skills administrative support professionals require to be able to interact effectively with others. Specifically, you will be introduced to the benefits of being a supportive colleague, including some best practices for doing so. You will also be introduced to techniques to use to ask for help from colleagues in a respectful and proactive way in order to accomplish your goals. Finally, the course covers some techniques to help you deal with criticism, including how to react to and act on it constructively.

Target Audience
Employees in administrative support positions, as well as individuals who want to refresh their administrative skills

Expected Duration (hours)
1.0

Lesson Objectives

Administrative Professionals: Interacting with Others

recognize how to be a supportive colleague and member of your boss's team

recognize how to effectively ask for help from your coworkers

use constructive techniques to deal with criticism