Cisco CAPPS 8.0: Troubleshooting Cisco Unity Express

Overview/Description
This course describes how to troubleshoot issues within a Cisco Unity Express voice-mail solution. It focuses on an integrated Cisco Unity Express voice-mail system with Cisco Unified Communications Manager Express.

Target Audience
Individuals seeking to obtain effective skills at integrating the new Unified Communications Applications. Individuals wishing to obtain the Cisco Certified Network Professional CCNP Voice Certification designation. Candidates should have completed 640-802 Cisco Certified Network Associate, or 640-822 Interconnecting Cisco Networking Devices Part 1 and 640-816 Interconnecting Cisco Networking Devices Part 2. Candidates should also have completed 640-461 Introducing Cisco Voice and Unified Communications Administration (ICOMM) v8.0.

Expected Duration (hours)
1.5

Lesson Objectives

Cisco CAPPS 8.0: Troubleshooting Cisco Unity Express

describe the Cisco Unity Express troubleshooting methodology

describe Cisco Unity Express debug commands

describe the Cisco Unity Express troubleshooting tools

describe how to troubleshoot the SIP integration of Cisco Unity Express and Cisco Unified Communications Manager Express

recognize how to troubleshoot an MWI light issue

recognize how to troubleshoot a voice-mail access issue