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Overview/Description
In a Cisco Unity Express environment, voice-mail users are added to the Cisco Unity Express system and assigned at least one mailbox. Each user account is configured with different characteristics; such as being configured to notify a cell phone when an urgent voice-mail message arrives. This course describes how to manage Cisco Unity Express user accounts. This course also introduces the Cisco Unity Express Auto Attendant. Many businesses require an automated system for processing inbound calls. This type of service is referred to as an automatic attendant. This course...
Overview/Description
This course explains Cisco Unity Connection system settings, which contain many configuration options. It discusses system distribution lists and authentication rules as well as roles and restriction tables. Lightweight Directory Access Protocol (LDAP) integration with synchronization and authentication is also covered and how you can use LDAP filters to modify the LDAP search bases. Finally this course explains Cisco Unity Connection dial plan partitions and search spaces.
Target Audience
Individuals seeking to obtain effective skills at integrating the new Unified...
Overview/Description
Within Cisco Unity Connection, call routing takes control of the call flow. Call handlers are used to build auto-attendant functionality with Cisco Unity Connection. This course explains the call management options in Cisco Unity Connection and the user templates which are the basis for creating new users. This course also explains how to resolve the most common issues with Cisco Unity Connection integrations and presents the Cisco Unified Real-Time Monitoring Tool (RTMT). It also covers the micro and macro traces for Cisco Unity Connection.
Target Audience
Individuals...
Overview/Description
In the modern business environment, many organizations rely on voice-mail messaging and call handling features such as auto-attendant scripts to process customer calls. These services can be managed centrally, or in the remote branch location. A self-contained branch solution is achieved using Cisco Unity Express voice mail, which is integrated with Cisco Unified Communications Manager Express. This course describes how to implement Cisco Unity Express in a Cisco Unified Communications Manager Express deployment.
Target Audience
Individuals seeking to obtain effective...
Overview/Description
This course begins by describing the integration of Cisco Unified Communications Manager and Cisco Unified Presence. The Cisco Unified Communications Manager is first prepared to be connected to Cisco Unified Presence and users are assigned with presence capabilities. This also course describes how to implement Cisco IP PhoneMessenger and how Cisco Unified Personal Communicator can be used as a softphone. The Cisco Unified Personal Communicator setup is covered and the integrated applications are tested. The deskphone mode is implemented to control the IP phones and the...
Overview/Description
Cisco Unity Connection system settings are the main parameters used to define its integration with a call-processing system. This course explains the difference between integrating Cisco Unity Connection with Cisco Unified Communications Manager by using Skinny Client Control Protocol (SCCP) and by using Session Initiation Protocol (SIP). The configuration for both protocols is presented in detail.
Target Audience
Individuals seeking to obtain effective skills at integrating the new Unified Communications Applications. Individuals wishing to obtain the Cisco Certified...
Overview/Description
This course introduces the Cisco Unity Connection and Cisco Unity Express voice-messaging systems and compares the parameters and features of each. It discusses Cisco Unity Connection integration options, including integration with Cisco Unified Communications Manager. This course also examines various deployments in which Cisco Unity Connection is placed as a centralized or decentralized voice-messaging application.
Target Audience
Individuals seeking to obtain effective skills at integrating the new Unified Communications Applications. Individuals wishing to obtain the...
Overview/Description
This course describes how to troubleshoot issues within a Cisco Unity Express voice-mail solution. It focuses on an integrated Cisco Unity Express voice-mail system with Cisco Unified Communications Manager Express.
Target Audience
Individuals seeking to obtain effective skills at integrating the new Unified Communications Applications. Individuals wishing to obtain the Cisco Certified Network Professional CCNP Voice Certification designation. Candidates should have completed 640-802 Cisco Certified Network Associate, or 640-822 Interconnecting Cisco Networking Devices...
Overview/Description
This course introduces Cisco Unified Presence by presenting the different administration menus and providing an overview of the Cisco Unified Presence features. Cisco Unified Personal Communicator features are also briefly discussed. This course also describes the Cisco Unified Presence architecture, protocols, and interfaces. Native presence in Cisco Unified Communications Manager is presented and the different Cisco Unified Presence approaches are described. Cisco Unified Presence can be configured to peer with another Cisco Unified Presence cluster in the same domain...
Overview/Description
In many organizations, the voice-mail deployment follows the distributed messaging model with multiple single-site messaging systems. With multiple voice-mail systems, each messaging system controls local voice-mail access and communicates with other systems across a messaging backbone that spans all locations. Voice Profile for Internet Mail (VPIM) is one method for communicating between messaging systems. This course describes how to implement voice-mail networking using VPIM.
Target Audience
Individuals seeking to obtain effective skills at integrating the new Unified...
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