Cisco TVOICE 8.0: Troubleshooting Cisco Unified Mobility and CUCM Presence

Overview/Description
The growing use of mobile devices allows users who are on the move – whether on a retail floor, at an airport, or at a Wi-Fi hotspot in a local coffee shop – to enjoy the efficiencies and speed of Cisco Unified Communications. However, as more people own multiple devices – ranging from office phones to home office phones, laptop computers to mobile phones – they must spend more time managing communications across different phone numbers and voice mailboxes. This necessity can limit the ability of users to accomplish work efficiently. Cisco Unified Mobility allows users to be reached at a single number, regardless of which device they use. This course will describe some typical Cisco Unified Mobility problems and how to troubleshoot them. The course provides a review of native Cisco Unified Communications Manager presence using Skinny Client Control Protocol (SCCP) and Session Initiation Protocol (SIP). The two native presence features are Busy Lamp Field (BLF) Speed Dial and the Call History List with presence enabled. The course also reviews presence policies, which are like Class of Service (CoS), to control who can see whom. Presence policies are the major cause of problems when you implement native Cisco Unified Communications Manager presence. The course concludes with discussing the issues of native Cisco Unified Communications Manager presence and outlines how to solve them.

Target Audience
Anyone wishing to obtain the Cisco Certified Network Professional CCNP Voice designation that validates the skills and knowledge required in order to create a voice solution that is transparent, scalable, and manageable. Established IT professionals with a working knowledge of converged voice and data networks, of MGCP, SIP, and H.323 as well as a working knowledge of their implementation on Cisco IOS gateways, and working knowledge of Cisco Unified Communications Manager, Cisco Unified Communications features and applications, and Cisco IOS voice gateways in single-site and multisite environments. Candidates who have completed the Cisco Certified Network Associate Voice (CCNA Voice) Certification, which is obtained by completing the Introducing Cisco Voice and Unified Communications Administration 640-461 (ICOMM) v8.0 exam.

Expected Duration (hours)
1.0

Lesson Objectives

Cisco TVOICE 8.0: Troubleshooting Cisco Unified Mobility and CUCM Presence

describe Mobile Connect and Mobile Voice Access operations

describe ToD access related to Cisco Unified Mobility

describe Enterprise Feature Access related to Cisco Unified Mobility

describe how to recognize and troubleshoot most common Mobile Connect issues

describe how to troubleshoot Mobile Voice Access incoming and outgoing call problems

describe Native Cisco Unified Communications Manager Presence operations

recognize the most common causes of incorrect status indications on a line and describe how to fix them

recognize the most common causes of incorrect status indications on a trunk and in phone directories