Customer-Driven Process Improvement: Mapping and Measuring Processes

Overview/Description
Mapping and measuring your current processes, especially those that are most critical to customers, are important steps in improving them. Mapping a process helps you visualize it - enhancing your understanding of the variables that make it work. The map you create can then be used to measure different parts of the process, assessing their efficiency. This course describes the tools you need to map and measure processes effectively. It demonstrates how to create a process map and outlines steps for measuring your current processes.

Target Audience
Supervisors, team leaders, process owners, and managers at all levels who want to develop or refine their skills for customer-driven process improvement

Expected Duration (hours)
1.0

Lesson Objectives

Customer-Driven Process Improvement: Mapping and Measuring Processes

determine whether a SIPOC diagram has been built correctly for a given scenario

distinguish between different types of process maps

recognize how to draw a process map

recognize examples of the steps in the process for implementing measures for current processes