Negotiating with Your Customer

Overview/Description
What skills make you a successful negotiator? Is it eloquence, cunning? Being quick-witted and fast talking? These skills may help in some situations, but effective negotiating always requires preparation, empathy, patience, and a sincere effort to reach an agreement that benefits both sides. In this Challenge Series product, you play the role of a sales professional negotiating with a customer. The customer throws up some challenges, which you must address effectively in order to arrive at a workable arrangement.

Target Audience
Experienced sales professionals who wish to improve their ability to negotiate agreements

Expected Duration (hours)
0.2

Lesson Objectives

Negotiating with Your Customer