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Quality Systems, Models, and Theories
Overview/Description
The implementation of an effective quality system is a vital component of the success of any organization. Personnel at all levels in an organization must be aware of the quality mission, plan, and methodology it employs. A quality mission and plan that is well developed and properly implemented must be aligned to the corporate mission and vision statements and the strategic plan in order to be effective. As an organization evolves, its quality plan must be monitored and revised in order to reflect these changes. This course explores the quality mission, plan, and methodologies and discusses the importance of effective monitoring, documentation, and implementation. It examines various quality models and theories used in corporations today. This course is aligned with the Quality Management Division of the American Society for Quality's Certification Handbook, and is designed to assist learners as part of their preparation for the ASQ Certified Manager of Quality/Organizational Excellence certification exam.
Target Audience
Corporate directors of quality, quality managers and executives involved with quality at the organizational or departmental level within an organization, as well as quality consultants and candidates preparing to take the ASQ exam
Expected Duration (hours)
2.0
Lesson Objectivessequence the succession of activities involved in developing a quality mission
identify what a quality plan should define
recognize examples of the roles involved in deploying a quality plan
recognize examples of metrics supported by the balanced scorecard
recognize examples of tools managers can use to review the effectiveness of their quality systems
identify the MBNQA criteria categories for performance excellence
match ISO 9000 series quality principles to examples
identify the benefits of ISO 9001 registration and implementation
identify the key elements required for effective TQM
identify the characteristics of kaizen
recognize examples of the steps involved in the benchmarking process
identify what is emphasized in the Six Sigma methodology
match quality theorists to their quality philosophies
The implementation of an effective quality system is a vital component of the success of any organization. Personnel at all levels in an organization must be aware of the quality mission, plan, and methodology it employs. A quality mission and plan that is well developed and properly implemented must be aligned to the corporate mission and vision statements and the strategic plan in order to be effective. As an organization evolves, its quality plan must be monitored and revised in order to reflect these changes. This course explores the quality mission, plan, and methodologies and discusses the importance of effective monitoring, documentation, and implementation. It examines various quality models and theories used in corporations today. This course is aligned with the Quality Management Division of the American Society for Quality's Certification Handbook, and is designed to assist learners as part of their preparation for the ASQ Certified Manager of Quality/Organizational Excellence certification exam.
Target Audience
Corporate directors of quality, quality managers and executives involved with quality at the organizational or departmental level within an organization, as well as quality consultants and candidates preparing to take the ASQ exam
Expected Duration (hours)
2.0
Lesson Objectives
Quality Systems, Models, and Theories
Trajanje:
2 h
Šifra:
oper_04_a06_bs_enus
Katalog:
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