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Aligning Performance to Key Indicators
Overview/Description
Call centers must deliver solid customer service and still meet departmental objectives. This Business Impact focuses on the importance of helping call-center agents identify key performance indicators so they can maintain the balance between the needs of clients and the needs of the company.
Target Audience
Call Center Representatives, Supervisors and Managers
Expected Duration (hours)
0.1
Lesson Objectives
Call centers must deliver solid customer service and still meet departmental objectives. This Business Impact focuses on the importance of helping call-center agents identify key performance indicators so they can maintain the balance between the needs of clients and the needs of the company.
Target Audience
Call Center Representatives, Supervisors and Managers
Expected Duration (hours)
0.1
Lesson Objectives
Aligning Performance to Key Indicators
Trajanje:
0,1 h
Šifra:
_pc_bi_ctbi007
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