Cisco CAPPS 8.0: Implementing Cisco Unity Connection

Overview/Description
Within Cisco Unity Connection, call routing takes control of the call flow. Call handlers are used to build auto-attendant functionality with Cisco Unity Connection. This course explains the call management options in Cisco Unity Connection and the user templates which are the basis for creating new users. This course also explains how to resolve the most common issues with Cisco Unity Connection integrations and presents the Cisco Unified Real-Time Monitoring Tool (RTMT). It also covers the micro and macro traces for Cisco Unity Connection.

Target Audience
Individuals seeking to obtain effective skills at integrating the new Unified Communications Applications. Individuals wishing to obtain the Cisco Certified Network Professional CCNP Voice Certification designation. Candidates should have completed 640-802 Cisco Certified Network Associate, or 640-822 Interconnecting Cisco Networking Devices Part 1 and 640-816 Interconnecting Cisco Networking Devices Part 2. Candidates should also have completed 640-461 Introducing Cisco Voice and Unified Communications Administration (ICOMM) v8.0.

Expected Duration (hours)
3.0

Lesson Objectives

Cisco CAPPS 8.0: Implementing Cisco Unity Connection

recognize the order of call routing rules in Cisco Unity Connection

match the different kinds of call handlers with their correct descriptions

recognize call handler template basics

match the transfer rules in call handler templates with their correct descriptions

describe the system call handler

describe the directory handler

recognize user template settings in Cisco Unity Connection

describe the main Cisco Unity Connection user parameters

recognize how to use class of services to assign additional features to users

describe the Cisco Unity Connection troubleshooting methodology

describe how to approach AAR and Cisco Unified SRST issues with Cisco Unity Connection integrations