Customer-Driven Process Improvement: Identifying Improvement Ideas and Solutions

Overview/Description
After investigating current processes, it's time to find improvement solutions. You need to ask what actions or ideas will help address the root cause of any problems uncovered. Which of these ideas make up workable potential solutions? Which solution will most likely fix the issue with the least cost and disruption? How do you test a chosen solution to ensure its effectiveness? This course addresses such questions. It outlines ways to generate ideas for improving a process. It explains how to refine those ideas and select the best idea by using a solution matrix. It also describes how to calculate the risk of your given solution by using failure modes and effects analysis.

Target Audience
Supervisors, team leaders, process owners, and managers at all levels who want to develop or refine their skills for customer-driven process improvement

Expected Duration (hours)
1.0

Lesson Objectives

Customer-Driven Process Improvement: Identifying Improvement Ideas and Solutions

distinguish between different improvement solutions you may use to make processes better

assess the effectiveness of a brainstorming session to generate process improvement ideas, in a given scenario

describe ways to refine ideas for improving processes

sequence the steps in creating a solution matrix

use FMEA to determine potential risks of an improvement solution in a given scenario