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Determining Proper-Expectation-management Techniques
Overview/Description
This Challenge Series explores the options CSAs have at their disposal to manage customer expectations by recognizing which techniques and approaches are appropriate for a given situation.
Expected Duration (hours)
0.2
Lesson Objectives
This Challenge Series explores the options CSAs have at their disposal to manage customer expectations by recognizing which techniques and approaches are appropriate for a given situation.
Expected Duration (hours)
0.2
Lesson Objectives
Determining Proper Expectation-management Techniques
Trajanje:
0,2 h
Šifra:
_pc_ch_ctch001
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