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Managerial Skills and Abilities
Overview/Description
Quality management is an important factor in the success of today's organizations. Leading organizational thinkers have gone to the extent of saying that quality in an organization is determined by the quality of its management. In order to bring quality and excellence to an organization, managers need certain skills, tools, and abilities in all their functions. These skills and abilities relate to their understanding of management principles and theories, key organizational functions, and their mutual interrelationships. This course explores basic principles of management, management theories, styles and tools, and interdependence of functional areas in an organization. It identifies tools and techniques used by the HR, Finance, Risk, and Knowledge management functions in an organization. It is aligned with the Quality Management Division of the American Society for Quality's Certification Handbook and is designed to assist learners as part of their preparation for the ASQ Certified Manager of Quality / Organizational Excellence certification exam.
Target Audience
Corporate directors of quality, quality managers and executives involved with quality at the organizational or departmental level within an organization; quality consultants and candidates preparing to take the ASQ exam
Expected Duration (hours)
2.5
Lesson Objectivesmatch the basic principles of management to examples
match management theories to their descriptions
recognize the factors that influence management style
match management styles to examples
match tools used by managers to their descriptions
identify the advantages and caveats of systems thinking
recognize HR management activities used in staffing
recognize examples of professional development and recognition techniques
distinguish between basic types of financial statements
match the basic types of budgets to their descriptions
match examples to the tools and techniques used for assessing and managing risks in an organization
match the tactics used to assess the probability and impact of loss to their examples
match areas of knowledge management in an organization to their descriptions
identify typical organizational barriers to implementing knowledge management techniques
Quality management is an important factor in the success of today's organizations. Leading organizational thinkers have gone to the extent of saying that quality in an organization is determined by the quality of its management. In order to bring quality and excellence to an organization, managers need certain skills, tools, and abilities in all their functions. These skills and abilities relate to their understanding of management principles and theories, key organizational functions, and their mutual interrelationships. This course explores basic principles of management, management theories, styles and tools, and interdependence of functional areas in an organization. It identifies tools and techniques used by the HR, Finance, Risk, and Knowledge management functions in an organization. It is aligned with the Quality Management Division of the American Society for Quality's Certification Handbook and is designed to assist learners as part of their preparation for the ASQ Certified Manager of Quality / Organizational Excellence certification exam.
Target Audience
Corporate directors of quality, quality managers and executives involved with quality at the organizational or departmental level within an organization; quality consultants and candidates preparing to take the ASQ exam
Expected Duration (hours)
2.5
Lesson Objectives
Managerial Skills and Abilities
Trajanje:
2,5 h
Šifra:
oper_04_a04_bs_enus
Katalog: