Team Dynamics

Overview/Description
Effective development of teams improves the organization's quality and productivity. Team development encompasses team establishment, assignment of roles and responsibilities, and performance evaluation. Dynamic team goals and objectives must align with the organization's vision and mission. This course explores team building and team dynamics. It is aligned with the Quality Management Division of the American Society for Quality's Certification Handbook and is designed to assist learners as part of their preparation for the ASQ Certified Manager of Quality/Organizational Excellence certification exam.

Target Audience
Corporate directors of quality; quality managers and executives involved with quality at the organizational or departmental level within an organization; quality consultants and candidates preparing to take the ASQ exam

Expected Duration (hours)
2.0

Lesson Objectives

Team Dynamics

recognize when to use different types of teams

identify descriptions of the classic phases of team development

recognize basic team-building activities

distinguish among typical team roles in a scenario

recognize techniques for handling group dynamics

recognize methods used to evaluate teams

distinguish between intrinsic and extrinsic rewards