Vi ste ovdje
The Angry Caller: What’s Your Plan?
Overview/Description
Dealing with angry callers is something every customer service representative and salesperson will face at one time or another. This Business Impact explores a four-step approach for making encounters with irate customers a productive experience.
Target Audience
Any individuals interested in building skills for communicating with customers.
Expected Duration (hours)
0.1
Lesson Objectives
Dealing with angry callers is something every customer service representative and salesperson will face at one time or another. This Business Impact explores a four-step approach for making encounters with irate customers a productive experience.
Target Audience
Any individuals interested in building skills for communicating with customers.
Expected Duration (hours)
0.1
Lesson Objectives
The Angry Caller: What's Your Plan?
Trajanje:
0,1 h
Šifra:
_pc_bi_spbi016
Koraci do učenja
Prijavite se, a ako nemate korisničko ime, registrirajte se.
Pronađite edukacijske programe u Katalogu i Certifikaciji, ili koristite polje za pretragu.
Upisani programi dostupni su u meniju Korisnik, Moji tečajevi.
Trebate pomoć?
- Česta pitanja - FAQ
- telefon: +385 1 6558 440
- email: support@cognita.hr
- Kontakt forma
