Overview/Description Out of all the e-mails you've received in the past work week, how many have left you scratching your head, wondering why you received it in the first place? How many of those e-mails have you asking what exactly that e-mail has to do with you? With e-mail's prevalence as one of the main forms of communication in business today, it's essential that when sending an e-mail you get the distribution list right. Sending an e-mail to the wrong person, or excluding the right person, is just as ineffective as dialing the wrong number on the phone, leaving a message anyway, and...

Overview/Description Anger is a subject that affects most everyone. Some individuals need help in controlling their anger, whereas others need help to positively express feelings of anger that are buried. It's important to find healthy ways of owning and expressing your anger. Otherwise, it may find some expression that is inappropriate, unhealthy, or counterproductive. The key to managing anger is creating conditions in which anger can be expressed appropriately and productively. In this course, you'll learn how to handle your anger in a healthier, more balanced way. You'll also find out how...

Overview/Description Asserting yourself at work means more than pursuing your personal agendas. Often, it serves to benefit your project teams and your organization at large. This Challenge scenario explores the fine line between assertiveness, aggression, and passive-aggression. Target Audience Professionals in non-managerial roles seeking to improve their ability to communicate assertively Expected Duration (hours) 0.2 Lesson ObjectivesAsserting Yourself in the Workplace

Overview/Description Basic math skills are practical in any business situation. Often, numbers can be portrayed in graphical form, giving the reader clear and concise information at a glance. Being able to read and select the right types of charts and graphs in a basic business environment is invaluable. This course builds on the basic math skills that you learned during your school years, showing you how to apply those skills to some common business situations. It helps you to understand how numerical data is represented in charts and graphs. And it shows you how to choose the right type of...