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Aligning Agent Behaviors with Caller Types
Overview/Description
Successful customer service agents know how to recognize the tone of a caller and adapt to it. This Business Impact explores three of the more common caller types and outlines workable coping techniques.
Target Audience
Call Center Representatives, Supervisors and Managers
Expected Duration (hours)
0.1
Lesson Objectives
Successful customer service agents know how to recognize the tone of a caller and adapt to it. This Business Impact explores three of the more common caller types and outlines workable coping techniques.
Target Audience
Call Center Representatives, Supervisors and Managers
Expected Duration (hours)
0.1
Lesson Objectives
Aligning Agent Behaviors with Caller Types
Trajanje:
0,1 h
Šifra:
_pc_bi_ctbi010
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